Onboard Cruise Sales Senior Manager

The Onboard Cruise Sales Senior Manager is responsible for managing the overall direction and strategy for the Onboard Cruise Sales (Future Cruise) Program. This includes total P&L ownership, and responsibility for the growth of over €20M in Onboard Cruise Sales annually. This leader will be expected to develop, coordinate and implement strategies, policies and marketing programs to improve the fleet’s marketability and increase overall revenue generation for MSC Cruises.

•Provide remote, daily leadership and direction to a team of 20+ Global sales associates (Future Cruise Consultants / FCCs).

•Lead team of FCCs to maximize revenue through the creation of training programs, sales techniques, marketing collateral, incentive programs and business KPI’s for tracking results daily.

•Develop and implement marketing programs for digital, print, television, social campaigns, and onboard sales events to maximize percentage of guests who book their future cruise onboard.

•Have direct leadership responsibility for all areas of recruiting, payroll, performance evaluations, sales initiatives, motivation, contests, reporting, KPI generation, policy and procedures, and continued development of employees.

•Establish ship specific goals based on the overall MSC Cruises growth targets. Convey all target goals with the shipboard leadership teams and shoreside senior management.

•Develop, implement, analyse, and maintain standing incentive programs for the FCCs to attain revenue targets.

•Partner with senior management shoreside to achieve key initiatives, together with Sales, Revenue Management, Hotel Operations, Food and Beverage, Marketing, Entertainment, Human Resources, Deployment and Onboard Revenue.

•Partner with Hotel Directors, Onboard Revenue Directors (OBRDs), Cruise Directors and Shipboard Steering Committees to drive the operational and marketing needs in supporting the program.

•Liaise with Sales Team in Geneva, Field Sales (including Naples Call Center), Consumer Outreach, Agency executives, and partners to ensure global exposure of the onboard program, generating traffic, conversion of Open Bookings, and continued revenue generation.

•Represent the department with international offices - internally and externally - to coordinate, drive and direct the strategic vision of the onboard program.

•Develop Capital proposals, plans, bids, financial reviews, project scope, and management execution in conjunction with New Build and Refurbishment Teams, internal and external contractors, IT processes to maximize efficient and productive use of the Cruise Sales areas fleet wide.

•Develop and monitor annual operational budgets.

•7-10 years previous cruise industry sales experience is a must

•5+ years managerial experience required (must have experience managing a team of sales or revenue generating teams)

•3+ years of shipboard sales experience preferred

•Bachelor’s Degree or equivalent training/education required

•Must be knowledgeable in shipboard operations, procedures and services relative to competitors

•Must have the natural ability to inspire and motivate a largely remote sales team around the world

•Must have excellent English written and verbal communication skills; multilingual is a plus

•Must have demonstrated ability to promote a collaborative environment with direct reports

•Must be able to build relationships with decision-makers of all operational areas, as well as the team both onboard and shoreside.

Applicant must holdone of the following passport: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, FranceGermany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, MaltaNetherlands,Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland or B/C Swiss Work Permit.