Onsite Desktop Support Engineer, Rolle

☞ ESP Global

View: 191

Update day: 18-03-2024

Location: Rolle Vaud VD

Category: Administrative / Clerical / Assistant IT - Hardware / Networking Information Technology

Industry:

Job type: Temps plein

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Job content

Onsite Desktop Support Engineers

As ESP Global Services celebrate our 30th anniversary, we are also excited to be launching an innovative suite of expert IT support solutions across Europe for a world leading technology manufacturer, also working across various industry sectors.

ESP are a managed serviced provider of IT support and infrastructure solutions, supporting clients worldwide, but pride ourselves on being able to provide our customers with a service that feels truly local.

We are recruiting multiple onsite IT engineers across Europe but specifically looking to recruit 2 desktop support technicians working in the Rolle area of Switzerland.

You will be part of a creative, collaborative, and challenging culture as you work from cloud to customer, delivering the best in user experience.

Key Accountabilities Include:
  • First-hand support in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems.
  • Desk side support and PC break/fix including basic administration of Windows O/S.
  • Providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Follow installation instructions in installation and troubleshooting desktop applications.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company, however support from remote technician is available.
  • Working with enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Troubleshooting on Anti-spyware and Anti-virus software.
  • TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Lift / move computer equipment weighing up to 50Lbs where required.
Skills and Experience:
  • 2+ years’ experience providing technical support up to executive management level.
  • Associate degree in Electronics and CompTIA A+ Certification. A ‘Client’ specific technician certification program will support during transition.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability.
  • Good written and oral communications and people skills with clients and management.
  • Ability to work with deadlines and complete tasks on-time.
  • Aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
  • Ability to work independently.
  • Enthusiasm for learning that inspires others and promotes continuous learning.
  • Good knowledge and awareness of latest technologies and solutions.
  • Take pride in the work they do and uphold the exacting standards we would expect.
  • Fluent Dutch and English language skills.

Desirable:
  • Knowledge of Active Directory.
  • Knowledge and experience of supporting tablets.
  • Knowledge and experience on software and OS deployment using tools.
  • Knowledge of wireless networking.

Development opportunities and exposure:
  • Asset Deployment & Lifecycle:Create a seamless user experience for PC imaging and refreshes, joiners, PC lifecycle (retrieval and decom), and during incident resolution of software break fix / hardware break fix.
  • Customer Experience Solutions:Directly providing a ‘face’ for IT resolving all enquiries and requests by providing an exceptional service experience with a blend of technical and soft skills.
  • Last Mile Support / Smart Hands: Exposure as required to assisting with Data Centre requests, Executive Support and Event & Conference Services delivery at all sites within the IT Event Services Team’s scope, to minimize business disruption and ensure continuity of service.

This role will be working Monday to Friday 9 a.m. - 5.30 p.m.

We are offering a competitive salary of 75,000 - 80,000 CHF + 20 days paid annual leave, Contributory Pension, and perk box discounts and a culture of variety, progression, and continuous learning across our business.

Apply now and a member of our talent acquisition function will be in touch to guide you through the process .
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Deadline: 02-05-2024

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