Operational Learning Specialist (L&D Road Network Europe)

Job content

Every day at FedEx, over 450,000 team members, over 180,000 vehicles, and over 650 aircraft serve millions of people in 220+ countries and territories around the globe. Our work is more than the delivery of packages; we connect both our customers and our team members to solutions and possibilities. Join us in this effort, and discover how we equip and empower our people to deliver exceptional experiences and outstanding service.

We have a great opportunity for an Operational Learning Specialist as part of the Learning & Development Team.

Location: Europe(valid work visa required)

Reporting to the Learning & Development Manager you will provide an exceptional service to our internal customers (Road Network Operations) by enabling and equipping employees and managers with the essential skills and knowledge required to be effective business partners at FedEx.

Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

You will be responsible for learning initiatives across Europe which will involve travel.

Key Activities Include

• Support in the design, set up and delivery of a number of european initiatves related to Operations Training (Road and Ground Network)
• Design and creation of high quality learning solutions
• Facilitating learning solutions including but not limited to, webinars, peer group discussions, coaching, classroom sessions etc.
• Evaluation and reporting on activity and the impact of learning solutions
• Managing the end to end process of operational learning programs, ensuring ongoing quality, relevance and effectiveness
• Collaborating with global colleagues on the implementation of corporate learning solutions in Europe
• Have a broader geographical scope
• Regular contact with senior or executive management
• Initiate and lead learning projects, including cross functional projects
  

To be successful in the role you will need to have:

• Very strong English skills (written and verbal)
• Knowledge and experience of learning development; concepts, tools, platforms and methods
• The candidate must have experience in design, development and delivery of training solutions
• Knowledge and experience in designing e-learning solutions. Experience with design software/programs such as Captivate, Articulate etc. A proven track record of applying this knowledge and experience to all aspects of the learning cycle
• Experience of working with international colleagues on the design and implementation of global programs of learning
• Excellent communication, planning and organizing skills to manage a busy workload
• Flexibility to adapt quickly to changing needs and priorities
• Strong communication skills including exceptional influencing skills and ability to engage with key stakeholders at all levels.
  

What We Offer

• FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
• FedEx is one of the most admired companies and trusted brands year after year
• In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.
• Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.
  

Qualifications

Language: English: Speaking, Reading, Writing

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.