Operations Manager (m/w/d) - Zürich

☞ Tesla

View: 232

Update day: 26-03-2024

Location: Schaffhausen SH

Category: Executive management Production / Operation

Industry: Automotive Renewables & Environment Utilities

Position: Mid-Senior level

Job type: Full-time

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Job content

As Delivery Operations Manager you will be accountable for leading delivery operations across the assigned country and to meet or exceed targets. You will develop best practices to ensure efficient operations related to vehicle arrival, vehicle readiness and day of delivery. You will work cross-functionally with other the teams, such as Inside Sales & Delivery, Order Operations, Financial Services, Enterprise, Logistics, Service and other support teams to ensure all vehicles are delivered in a compliant and timely manner, while improving operational efficiency. In this role you will be responsible for achieving delivery targets and providing daily guidance to the local partners on operational standards.

Responsibilities
  • Build and maintain teams, with the highest productivity standards, to ensure timely vehicle arrival at Tesla locations, vehicle turnaround time and quality standards, to provide convenient and smooth vehicle handovers.
  • Manage delivery operations related to vehicle arrival, vehicle readiness and day of delivery to ensure positive customer experience, while maximizing vehicle cycle times.
  • Responsible for vehicle revenue recognition and final payment collection in collaboration with Inside Sales & Delivery. Accountable for vehicle registrations process.
  • Forecast deliveries, provide guidance on delivery cycle time and delivery pace, report on delivery performance and ensure accurate information is available to management.
  • Measure implementation and follow-up of delivery operational tasks and managing dwell, yield, costs per delivery, customer satisfaction and transactional accuracy.
  • Develop best practices to ensure efficient operations.
  • Manage and plan day to day delivery operations for both vehicle and customer flows.
  • Manage delivery pipeline and customer escalations, as well as remarketing management actions.
  • Responsible for coaching, able to lead and mentor others through full delivery cycle.
  • Actively develop a positive team environment by collaborating and maintaining professionally amicable relationships.
  • Support Sales Managers by researching and providing guidance on undefined delivery scenarios, overcoming delivery objections and ensuring deliveries are progressing properly for rapid vehicle turnover.
  • Work on undefined or unforeseen issues where analysis of situations or data, requires an in-depth knowledge of the organizational objectives.
  • Demonstrate agility in support in all areas of the business where needed.

Requirements
  • 4 years of work experience in Sales or Operations, preferably as a people manager.
  • Natural leadership qualities with a focus on problem-solving and operational efficiency.
  • Proven track record of working cross-functionally to meet critical deadlines and resolve issues.
  • Ability to prioritize, manage multiple tasks and adhere to business-critical deadlines.
  • Strong organizational, numerical, and analytical skills.
  • Superior written and verbal communications skills in both English and German.
  • Ability to thrive within a matrix organization.
  • Technological fluency and ability to operate within internal business systems, CRM tools, and MS Office Suite.

What We Offer
  • Tesla share package 
  • Continuous training and development opportunities 
  • Exciting and varied tasks 
  • Great atmosphere and a motivated team 
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Deadline: 10-05-2024

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