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Job content

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • Experience in vendor operations management, or overseeing vendor operations programs, or consulting.

Preferred qualifications:

  • COPC, ISO, Lean or TQM certification.
  • Experience in quality program management.
  • Ability to translate data and trends into strategies.
  • Ability to influence, communicate, and drive change (often cross-functionally) with multiple stakeholders at all levels of management.

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google’s users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

The gUP Scaled Operations team is on a mission to be a center of excellence in vendor operations by delivering a reliable and rewarding experience to our stakeholders and Googlers. In this role, you’ll manage various projects and strategic initiatives related to global vendor operations, supporting a wide range of products. You will use your project management skills, operations knowledge, and innovative thought processes to recommend solutions that will help improve evolving workflows, drive global performance and efficiency, onboard new operations, redesign the way we operate, and provide business insights to key stakeholders.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Lead initiatives/programs that impact global vendor operations. Work with cross-functional key stakeholders, analyzing industry trends, driving industry best practices, and proposing the scalable strategy that leads to next-level operations.
  • Review vendor data, identify process improvement opportunities, drive improvement of vendor performance and quality, and ensure resource utilization.
  • Build an understanding of vendor operations and nuances; partner with other teams to drive cross-functional initiatives to increase operational flexibility to meet our business demands while maintaining a high level of effectiveness and efficiency.
  • Work closely with various internal groups to understand business requirements, implement new processes, collaborate with workforce planning and budgeting activities.
  • Be a liaison for multiple vendor groups, be able to identify the process opportunities, and work with teams to help streamline operations, drive operational excellence, and remove redundancies.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Deadline: 04-05-2024

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