Order Processing Specialist

Job content

We have an opening for our EMEA Headquarters in Lausanne, Switzerland for an:

Order Processing Specialist

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of consumer brand-name products. We offer creative solutions for our customers with a strong portfolio of well recognized and widely trusted brands via 3 business segments: Health & Home that include brands such as Braun®, Vicks®, or Honeywell®; Houseware with the OXO ® family of brands or Hydro Flask ®; and Beauty with Hot Tools ® or Revlon® for example.

About The Role

Under the guidance of the Customer Service Manager, the Order Processing Specialist will ensure operational excellence in order processing from order receipt to order release to the warehouse, dispatching invoice and export documentation. He/She will contribute to the Customer Service mission of delighting customers by managing orders with high service quality and flawless process execution, aiming at optimizing costs related to order management, and supporting the Demand Planning department for data maintenance, recurring tool updates and Oracle data entry.

What You’ll Do In The Role

• Receive all incoming orders (EDI, web portal based, e-mail) and check accuracy of all forms: MOQ, pricing, discount, MOV, delivery method…
• Inform management for incomplete / noncompliant orders
• Create orders in Oracle in adherence to company guidelines and processes, and within time limits
• Reviews orders for stock availability and communicates with appropriate team to resolve any shortages (Sales, Demand Planning, Supply Planning…)
• Ensure proper order release to the warehouse, in accordance with internal guidelines
• Send order confirmation to customer
• Follow-up open orders / backlog on daily basis
• Resolve issues and/or drive hold releases in accurate and timely manner to ensure delivery commitments are met
• Prepare export document when applicable
• Dispatch invoices to customer after order shipment
• Ensure compliance to all operating procedures, time frame and quality so that business runs smoothly
• Maintain an in-depth knowledge of products, pricing and services offered by the company
• Establish, maintain, and update files, records, and other documents
• Manage all communication with team members
  

???? Essential

What will help you do the job well

• Must demonstrate typing skills
• Mastering of Oracle or other ERP
• Proficient in Microsoft Office, particularly Excel
• Experience with EDI as a user is a plus
• Fluent in English (spoken and written)
• Excitement about joining a midsize yet growing company with fast-growing brands!
  

???? Nice To Have

• Ability to read and understand German and/or Dutch is beneficial
  

About You

Above all, will be looking for individuals with high standards. You have the flexibility to work in a small yet fast growing organization, possess a strong detail-oriented mindset, can work with a good level of autonomy and foster relationships with cross functional teams? We definitely want to hear from you!

About Us

We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities.

Supporting a diverse portfolio of brands, our 15+ locations elicit unique team cultures that attract a wide variety of people. Many of our products rank as #1 brand in their category. We’re proud to be market leaders – our powerful brands are marketed in approximately 75 countries.

What do we offer?

• ???? Competitive compensation package
• ???? Collective health insurance contract
• ???? Employee assistance counselling line
• ???? Staff discount on all our EMEA products and negotiated rates with local provider
• ???? Lunch and Learns and a super motivated Learning&Development team !
• ???? Company closure between Christmas and New Year’s
• ???? Employee Stock Purchase Plan
  

Sound like a perfect fit?

If you’re seeking an exciting, professional position in a dynamic international company that allows outstanding performers to achieve their potential and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know youand we will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills.

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Vicks®, Braun®, Honeywell®, PUR®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.