Programme Manager

Job content

OBJECTIVES OF THE PROGRAMMEThe department of Information Management and Technology has an operational and strategic role. On the one hand, the department provides relevant, quality, reliable, and cost-effective IT services in order for the Organization to achieve its health mandate. On the other hand,it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs,establishing and managing projects to address these requirements. The department leads all WHO IT teams globally inensuring IT modernization, cost efficiencies through savings, increased staff productivity, harmonization across the Organization whilst being supported by project management practices, performance monitoring and reporting processes.Services which are common to all WHO offices are standardized, operated, and supported from a central yet cost-effective location. The business model requires leadership, close collaboration and active engagement with key stakeholders both in Headquarters and in the regions.The Project Management Office and Governance (PMO) is the Department’s centre of excellence that ensures properset-up of programmes and projects, application of organizational change management, assignment of capable project managers (and other resources) to agreed initiatives, establishment of proper project governance structures, and timely monitoring of financial and technical progress. More importantly, the PMO ensures that all projects are managed according to the triple constraint of“scope-time-resource” in order to deliver them according to expectations, on time, and on-budget with an appropriate and effective change management approach. The Project Management Office and Governance (PMO) also leads the institutionalization of a Project Management and Change Management discipline and helps build capacity and capability in these areas across the Organization.Description Of Duties

• Manage a sizable programme consisting several simultaneous projects a year. Manage all projects and services with a focus on delivering value through effective portfolio and programme management, ensuring all projects align to programme vision as well as benefits realization.
• Manage his or her own projects effectively according to the triple-constraint of ”scope-time-resource”to ensure that the projects under her/his responsibilities remain at optimum efficiency and organization. Comply with the expected deliverables as prescribed by established methodologies and frameworks. Communicate issues to relevant stakeholders in a timely manner, and ask for interventions when and where necessary.
• Act as business engagement partner with the assigned division/department and coach stakeholders to align their business capability targets with technology, develop their technology roadmap, assess and constantly review their priorities, and provide financial forecasting vis-a-vis IT initiatives.Establish governance mechanisms for all new technology, demands, projects, and products. Help prepare business cases, functional requirements, and cost estimates.
• Perform critical business analysis on initiatives to determine viability, relevance,and success. Facilitate the process of recommending options to improve business processes (with or without technical solutions). Work closely with architects to determine the most appropriate solutions. Work closely with Change Management team to determine appropriate ways to help business units manage change, improve customer experience and drive adoption.
• Manage a team of project managers and business analysts (and other resources) assigned to the programme or projects. Set and continually manage project and program expectations while delegating and managing deliverables with team members,vendors, and stakeholders. Coach, mentor, motivate, and supervise the project team.
• Promote and adhere to the methodologies and frameworks established by the Project Management Office and Governance of the IMT department. Ensure that all initiatives comply with standards such as business process management, solution architecture, change management, cybersecurity assessments, digital accessibility, and operational procedures.
• Work closely with administration, procurement, contract management, and other IT teams both in headquarters and regions to ensure delivery as per rules, procedures, standards, and expectations.
• Actively manage the engagement contract(s) with vendors. Lead and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders. Actively manage the work and deliverables of the vendors; i.e.challenging work estimates, reviewing their deliverables, monitoring the work of resources on-site, near-shore, & offshore, and removing bottleneck to delivery. Assist in dispute, negotiation, and arbitration, as needed.
• Perform other duties as assigned by supervisor.

Required QualificationsEducationEssential

• Advanced level university degree (Masters level or above) in Business Administration, Project Management, Engineering, Computer Science, Information Management or related discipline.
• Foundation certification in project management methodologies such as PMI’s PMBOK, Prince 2, Scrum/Agile, or Safe.

Desirable: Certified Change Management Professional (CCMP) and/or Prosci Change Management, and/or Certification (ADKAR Model) Certification on BRMP, Lean, Six Sigma, or ITIL v.4EssentialExperience

• At least 7 years of professional experience in programme / project management and successful delivery (and operations) of complex cross functional or interdependent IT-related projects.
• In the last 5 years, has demonstrated and verifiable experience of managing and delivering multi-million dollar IT-related projects, with direct-report delivery teams (developers, analysts, etc), with proper governance structures, in a global or international environment with a significant user base; i.e. 500 users and above.
• At least 3 years of delivery experience of SaaS solutions such as Salesforce, Appian, ServiceNow, Workday, Sitefinity, or other low-code platforms.
• Has demonstrated and verifiable experience in professional business services such as management business consulting, account management, or business engagement partner.
• Has demonstrated and verifiable experience of vendor management, contract negotiations, and acquiring/ managing augmented resources near-shore and off-shore.
• Experience in leading or being an active member of a project management office (PMO).Proven experience in writing business plans and strategies, governance-related documentation, or technical papers.

Desirable

• Experience in leading and managing corporate applications, infrastructure, health, and emergency-related projects within the public (UN, international, other governmental) and/or private sector (e.g. multinational organizations).
• Experience with leading change management, quality assurance, or business transformation.
• Experience in delivering ERP-related projects or initiatives on Oracle, SAP, Peoplesoft, etc.
• Experience in IT Service Delivery that included establishment of SLAs, OLAs and monitoring of KPIs.

Skills

• Proven and demonstrable skills in leadership and decision making.
• Proven and skills and expertise in Programme and Project Management (planning, organizing, resourcing) with a careful attention to detail to continuously monitor progress actions and initiatives.
• Demonstrable skills in managing project budgets and other resources.
• Ability to adapt and manage deliverables and resources in a climate of change and to think and act quickly, sometimes under pressure yet remain effective.
• Ability to effectively collaborate with teams in an international, multi-cultural, multi-disciplinary environment; separated by geographical locations and working under different time-zones.
• Ability to promote and encourage best practices, advise on improvements, independently perform research, and apply information from a broad range of sources.
• Excellent analytical and troubleshooting skills, with aptitude and sound judgment for creative problem solving.
• Strong ability to synthesize complex or diverse information and to decompose problems into manageable components to facilitate identification of solutions.
• Excellent interpersonal skills with the ability to influence, negotiate, advocate, motivate, resolve conflict, and adapt relevant leadership styles to a variety of situations.
• Excellent communication (both oral and written) and presentation skills (public speaking and creating visual materials).
• Strong supervisory, organizational, management, and consultancy skills.
• Proactive, flexible, resourceful and able to work independently with limited supervision.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Building and promoting partnerships across the organization and beyond
• Creating an empowering and motivating environment

Use Of Language SkillsEssential: Expert knowledge of English.Desirable: Beginners knowledge of French.REMUNERATIONWHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 75,602 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4845 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.Additional Information

• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• Staff members in other duty stations are encouraged to apply.
• For information on WHO’s operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

GradeP4Contractual ArrangementFixed-term appointmentContract Duration (Years, Months, Days)24 monthsJob PostingNov 15, 2022, 4:06:58 AMClosing DateDec 6, 2022, 4:59:00 PMPrimary LocationSwitzerland-GenevaOrganizationHQ/BOS Business OperationsScheduleFull-timeIMPORTANT NOTICE:Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings.