Manager Customer Correspondence

☞ Exeter Finance

Ver: 164

Dia de atualização: 29-03-2024

Localização: Yverdon-les-Bains Vaud VD

Categoria: Outro

Indústria: IT Services IT Consulting Motor Vehicle Manufacturing Financial Services

Posição: Mid-Senior level

Tipo de empregos: Full-time

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Conteúdo do emprego

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you’ll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Summary

Job Description

The Customer Correspondence Manager oversees the day to day functions related to all customer correspondence. This includes preparing of manual customer correspondence, inbound and outbound mail processing, print and distribution services both internally and with external vendors as well as electronic/digital communication functions. The Customer Correspondence Manager will ensure the effective processing of customer correspondence within established SLA’s while maintaining quality and accuracy.

Job Duties
  • Monitor daily execution of inbound and outbound correspondence within the organization. Ensure vendor executes upon timely pick up, processing, distribution, imaging (if applicable) of all mail items. Monitor SLA’s, perform reconciliation and complete regular quality checks.
  • Ensure manually prepared documents are produced accurately and according to policy and procedure. Monitor SLA’s, perform reconciliation and complete regular quality checks.
  • Ensure timely execution of print and distribution of customer correspondence sent through external vendors. Monitor SLA’s, perform reconciliation and complete regular quality checks.
  • Provides coaching/development and support to direct reports. Meets regularly with direct reports to understand workloads, achievements and opportunities. Assists in overcoming obstacles.
  • Oversee electronic/digital customer communications sent through vendor(s). Monitor SLA’s, perform reconciliation and complete regular quality checks.
  • Identifies opportunities to better execute, control and monitor functions within customer correspondence.
  • Partners with IT on project needs including participation in requirements and user acceptance testing.
  • Other duties as assigned.
Education and Work Experience
  • College degree or equivalent work experience.
  • Six (6)+ years of experience with one (1)+ year of management experience.
  • SharePoint workflow design experience is a plus.
  • Strong Communication skills and leadership skills
  • Self-motivated, independent, and works with minimal direction
  • Strong ability to prioritize and manage assignments with varying timelines
  • Strong time management as it relates to project deadlines
  • Strong analytical/problem solving skills
  • Innovative in proposing solutions
  • Diplomacy and strong interpersonal skills with a commitment to work in a team-oriented environment
  • Analytics Problem Solving Skills
  • Ability to build relationships with team members throughout the organization
  • Excellent written and verbal communication skills, and interpersonal skills
  • Able to develop clear, concise requirements, design documentation, and process flows with minimal direction
Exeter Finance LLC is an Equal Opportunity Employer.
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Data limite: 13-05-2024

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