Onsite IT Support Analyst

☞ NTT DATA Services

Ver: 154

Dia de atualização: 29-03-2024

Localização: Sierre Valais VS

Categoria: Consultoria / Atendimento ao Cliente

Indústria:

Tipo de empregos: Temps plein, CDI

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Conteúdo do emprego

Onsite IT Support Analyst

Sierre, Switzerland

Overview

The Client Field Technical Services Analystis responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. This role combines good level technical skills with an emphasis on the delivery of a high level of customer service. This customer-facing role will interact with, and take direction from Field Tech Services leadership and the customer to provide first class customer support and technical troubleshooting expertise.

Role Responsibilities

  • Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
  • Install, maintain and optimise desktop /notebook configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repair services.
  • Ensures customer satisfaction by advising the customers on preventive maintenance and configurations which may impact product performance.
  • Instructs users in the operation and maintenance of the system.

Key Skills

  • Excellent customer service skills
  • Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 10 and Office 365
  • Experience troubleshooting Windows in an Enterprise environment is a must.
  • Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
  • Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment
  • Must be fluent in French & English.
  • Willing to work On Call .

Desirable Skills

  • Experience with Service Now ticketing system preferred.
  • Experience with SCCM Imaging and MDT preferred.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

Job Types: Full-time, Permanent

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • Please confirm your salary expectations?
  • Please confirm your availability/notice period?

Language:

  • French (Required)
  • English (Required)
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Data limite: 13-05-2024

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