Retail Operations Manager - APAC (m/f/x - 100%)

☞ IWC Schaffhausen

Ver: 228

Dia de atualização: 20-03-2024

Localização: Schaffhausen Schaffhausen SH

Categoria: Vendas Administrativo / Escriturário / Assistente

Indústria: Luxury Goods & Jewelry Luxury Goods Jewelry

Posição: Mid-Senior level

Tipo de empregos: Full-time

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Conteúdo do emprego

To support our Global Retail Operations department at our headquarters in Schaffhausen we are looking

for a

RETAIL OPERATIONS MANAGER - APAC

(M/W/X – 100%)

The Retail Operations Manager APAC is responsible for achieving the aspired level of Retail Sales within the APAC Retail network, defining strategy and implementing projects based on APAC Brand and Retail targets together with market (China, Hong Kong & Macau, Korea, SEA, Taiwan) teams. The role is allocated within the central Retail team and acts as a facilitator between local boutiques, market teams and various HQ stakeholder and reports directly to the Department Manager Retail Operations.

Start: ASAP

Duration: Permanent

Key Responsibilities

Objectives & Priotities:

  • Identification and translation of local client demand into central Retail actions and initiatives
  • Connecting link between IWC local retail operations, Richemont group and IWC HQ stakeholder to ensure market adequate development and implementation of retail tools
  • Co-ownership of all relevant Retail KPIs for the region and ensuring smooth, efficient and profitable operations of IWC’s internal boutiques within the APAC region to maximize client satisfaction and secure budget-achievement

Operations

  • Coaching of local market to support them in achieving their individual KPIs and targets based on field-experience and best practices from global markets
  • Set-up of different sales reports and sharing them with the APAC markets
  • Leading quantitative and qualitative omnichannel initiatives to enhance the IWC client experience
  • Drive consistency across all APAC boutiques and HQ guidelines in terms of operational processes together with central Marketing, CX and Sales team
  • Sharing best practice and support in the implementation between all of IWC’s boutiques in the region
  • Definition of job-profiles for boutique-staff and support of local teams in adequate recruiting
  • Design and implementation of individual incentive schemes for boutique staff in line with market priorities
  • Active involvement in the APAC network evolution strategy in close collaboration with CCO, CFO and Sales Management team

Your Profile

  • +8 years of Retail management and boutique experience in different markets
  • Full business proficiency in English and Mandarin, additional language skills are beneficial
  • Expert knowledge of SAP/DARE and Salesforce systems (front- and back-end)
  • Strong leadership and interpersonal skills within Asian and European environment
  • Strong ability to read numbers and translate them into practical concepts
  • Highly stress-resistant personality that easily communicates in an international environment

We Offer

IWC offers a challenging working environment: the company’s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.

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Data limite: 04-05-2024

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