Store Manager Miu Miu St. Moritz

Conteúdo do emprego

JOB PURPOSE

To be the owner of the business, a Company Brand Ambassador and a business leader, accountable for overall store performance. To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets.

To manage and coach the store team and to ensure succession plans and internal growth.

RESPONSIBILITIES

BUSINESS

Drive and maximize sales performances.

Propose and develop business plans.

Translate strategic and business goals into concrete and individual and targeted clienteling actions and objectives;

Drive the store team to exceed their KPIs.

Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.

Be present on the sales floor, ensuring a proper approach and service to the Clients.

Foster the Omni Channel and remote selling development through the team.

Meet the store-operating budget, controlling store expenses.

CUSTOMER

• Foster a Client centric mindset by developing and maintaining solid Client relationships.
• Guarantee an excellent Client satisfaction and the highest level of Client service.
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
• Foster a strong private appointment culture.
• Acting as a Prada ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR, events….)
• Collecting all relevant information useful for a better market’s knowledge (i.e.: info on local hotels, clubs, celebrities and habits), helping to build solid relationships with whom can increase the customers traffic in the Store;
• Be the voice of the store by understanding business and local market to suggest actions and recommendations to the Head Office Retail Departments. Among others, liaising with Retail Merchandisers, providing suggestions on the best merchandise mix for his/her market;

TEAM

• Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.

RETAIL

• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines.
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.
• Optimizing the stockroom and the back of house management in order to ensure efficiency and supervising loss, asset protection and risk management and be accountable for inventory management.

EVENTS

• Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.

KNOWLEDGE AND SKILLS

Previous proven management experience within the luxury sector is a must - 5 years minimum in a store responsible role: skilled at increasing retail sales and a current client book is essential;

Passion for clienteling and developing strong customer relations;

Strong sense for business, ability to drive the performance and sales and a proven track record in delivering excellent customer service;

Excellent proven retail operational skills & standards, organization and detail oriented;

Ability to interpret strategically sales related data;

Strong management and leadership skills, including developing and motivating teams;

Deep knowledge of the local marketplace and product;

Interest in luxury/fashion, art and design

Strong attitude to use digital tools

Business/Retail Management degree or equivalent is a plus

Fluent spoken German and English expected. Other languages Swiss German and Italian desirable