Technical Customer Support Expert

Conteúdo do emprego

We are looking for someone with experience, passion and initiative to join a project management team in Baden, Switzerland. The ideal candidate would enjoy working in a dynamic team and being a part of a developing and multicultural business. You will be part of a team, which approaches work constructively in a manner that combines happy moments and professionalism.

• Qualified client support in a globalized context and transaction filters.
• Gathering, handling, and resolving inquiries from first-level customers
• Sort, modify, and document tickets before sending them to second- or third-level assistance.
• Issue reporting and assistance with product development during problem analysis and solution
• Ongoing maintenance of the ticketing system
• Engagement in regular shift employment (morning and afternoon) and on-call service (picket)
• Knowledge of banking and payments
• First-hand knowledge of the back office or customer service
• A plus is having knowledge of payment systems
• Customer-oriented with effective communication and problem solving abilities
• A desire to create high-quality software and to see new ideas quickly commercialized
• Knowledge of the Fin Tech world and related software tool
• The capacity for rapid comprehension, critical skills, and the recognition of complicated situations
• Swiss German fluency and strong English skills (French an advantage)
• Flexibility working with shifts
• Independent working ability
• Good interpersonal skills and an open-minded attitude