Real Returns Program – Front Support & Transformation Manager

Are you planning to re-enter the workforce after a career break of at least two years? Do you have a minimum of eight-years’ work experience in a senior role, preferably in the financial services industry? Through the Real Returns program you can add new perspectives to our business and help us build our future, and your own. Learn more about Real Returns, our diversity recruitment initiative, supporting professionals to transition back into the workforce through a structured four-month program and fixed-term contract of 4-6 months.

Your field of responsibility
In this exciting role you will service clients based in Latin America supporting senior bankers covering the region. The mandate is to bring the level of service and client experience to another level. You will achieve this by adopting all available and new innovations and technology to the benefit of the clients and colleagues. In essence, you will be an agent of change and transformation empowered to implement the “New Way of Working” while also applying your experience in supporting banker son the administrative side.

Your future colleagues
The Latam team is composed by a very diverse group of experienced professionals from all possible backgrounds, and with a pronounced team spirit. The environment is very dynamic and so are the people. Transparency and trust are the common denominator of all individuals. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience
A combination of senior front support skills with an open mind to adopt new tools and systems

• At least several years of front office experience with direct client contact, ideally as a Senior ARM or Client Manager
• Affinity to tools and systems and hungry to make things better and more efficient
• Pays attention to details and is highly diligent, systematic and well organized to manage high workloads within tight timelines
• High level of flexibility, initiative and enthusiasm; you have the willingness to act as a collaborative senior role model for ARMs, encouraging with your motivation and outstanding service- and client orientation
• Able to influence senior bankers to embrace changes in how to do things more efficiently
• Proficiency in English is required, and either Spanish or Portuguese is a plus
• Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work

Ms. J. Emelone would be delighted to receive your application.
Please apply via our career portal.

Your new employer
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.