Sales Operations Specialist

View: 201

Update day: 04-04-2024

Category: Consulting / Customer Service

Industry: Appliances Electrical Electronics Manufacturing Medical Equipment Manufacturing Automation Machinery Manufacturing

Position: Mid-Senior level

Job type: Full-time

Loading ...

Job content

MISSION

Provide a high level of service and support to the internal and external customers as a member of our front and back-office team.

RESPONSIBILITIES

Process and follow-up Customer Orders including creation, modification, and cancellation.
Create proformas corresponding to final customer offers on request from the Front Office.
Create and request the necessary documents (certificates to external organizations, shipping, and export documentation, …).
Participate in the continuous improvement of the Front and Back Office.
Various administrative tasks such as filing and archiving.

Process and follow-up requests for quotations from internal and external customers.
Ensure cross-functional communication with Supply Chain and Technical Support to provide a high level of service to our customers.
Communicate with customers to know / understand and possibly anticipate their needs.
Maintain customer master data, including discount & pricing in ERP system.
Maintain good relationships with carriers and forwarders to obtain the best quality services.
Ensure Customer Order and forwarder/carriers invoicing. Establish and distribute credit and debit notes as required.
Manage and monitor "special" payments: documentary credits and advance payments.
Prepare and transmit distributors’ commission statements to the accounting department.

PROFILE

CFC in Business and Commerce or equivalent; Specialist certificate in international trade (import/export) a plus.
Min 5 years of experience in Customer Service, ideally in both front and back office.
Fluent in English and French required. Other additional languages a plus.
Proficiency with MS-Office tools, ERP & CRM knowledge required.
Customer oriented mindset with good & friendly communication skills.
Rational, methodical approach and ability to identify business issues and define workable solutions.

WE OFFER

The stability of an independent, dynamic, continuously successful Swiss group.
The motivation to participate in the creation of cutting-edge solutions renowned worldwide.
The warm and stimulating atmosphere of a human-sized company, close to its people (flexible working hours, continuous training, company catering)
A working environment with equipment and infrastructure designed to help you to excel, progress and develop your skills.
The satisfaction of participating in the development of new interconnection solutions.

Loading ...

Click to apply for free candidate

Loading ...

Loading ...

Loading ...