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Joining Intuitive Surgical, Inc. means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

We are seeking a Senior Manager, HR Shared Services who can collaborate cross-functionally to ensure service delivery that optimizes business results and contributes to a consistent rich employee experience across all European countries. This role is responsible for the development, execution, and operation of an HR shared service strategy supporting the end-to-end life cycle of an employee at Intuitive. This role will drive initiatives to improve the process, standardize delivery, and ensure a best-in-class experience.

Roles and Responsibilities:

  • Own the creation, documentation, and management of the end-to-end employee lifecycle HR processes including new hire processing, on-boarding, exits, and maintenance of employee records
  • Identify and action opportunities for automation, manager and employee self-service
  • Continuously improve the quality of HR data and processes to ensure meaningful and trustworthy business metrics and a positive employee experience
  • Collaborate with key partners, including HRIS and Payroll, to ensure appropriate internal controls and relevant internal audits are in place
  • Develop clear service level standards that define expectations and create accountability for delivering enhanced value through HR Shared Services
  • Provide guidance on the application of key HR policies and practices across regional or global offices. Collaborate with counterparts in other global regions to build synergies and consistency
  • Partner to build dashboards & reporting to enable transparency and access to information and metrics that inform HR and business leaders
  • Actively participate as a working manager to foster a customer service focus and culture throughout the organization
  • Ensure timely, accurate, and value-added responses to inbound inquiries and requests with a focus on exceptional service to employees, HR colleagues, and the business
  • Work as a collaborator with the Company’s Payroll function to improve efficacy, efficiency, and accuracy in all processes that drive the organization’s processing of multiple pay cycles in the region
  • Provide leadership and build organizational capability within the HR Shared Services function by developing a highly effective cross-trained team. This role will manage a team of HR Services and Compliance professionals across the region
  • Plan, organize and coordinate HR projects and initiatives using the project management approach
  • May assist with administering other special projects as needed

Skills, Experience, Education, & Training:

  • 10+ years of relevant experience in the HR field and a BA or BS degree, preferably with an emphasis in HR or Business
  • Experience in leading an HR shared service or operations team and applying service management principles
  • Experience in lean process, process improvement, implementation of enabling technologies
  • Proven ability to manage and motivate teams
  • Full working knowledge and understanding of HR legislation/employment labor laws, regulations, principles, policies, and procedures
  • Comfort managing up and across the organization, with strong credibility and the ability to influence leaders and teams - excellent collaboration skills
  • Analytical skills with the ability to resolve a wide variety of complex issues or problems
  • Excellent organizational and oral/written communication skills
  • Loves to partner with others to get to better solutions and outcomes and seeks input to make better informed decisions
  • Experience with the following tools a plus: Oracle Fusion (or other HCM system), ServiceNow and ATS systems
  • 3+ years of experience in leading projects and developing standardized processes
  • HR certification is preferred

Shift :Shift 1 - Day

Travel :No

Travel Requirements: No Shift: Shift 1 - Day
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Deadline: 10-05-2024

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