Senior Technical Business Analyst, BPA, LIS, OM, CC Support

Job content

• Work with department leads and IT Business Solutions leader to analyze existing business processes, systems, and analytical tools to identify pain points and opportunities for improvement.
• Quantify projected return on investment; including quality and efficiency gains to assist in prioritization of projects.
• Develop detailed documentation (e.g., gap analyses, business process flow charts, decision tables, features, business requirements documents, etc.) to aid in the development and refinement of new analytical tools and commercial processes.
• Quickly develops a detailed understanding of the data, processes, and systems utilized by the business area.
• Serve as frontline support in troubleshooting process and systems issues and provide ongoing operational support, as required.
• Work to elicit high-level requirements and capture business needs through dialogue with business sponsors. Clearly articulates and documents business requirements.
• Translate business needs into requirements utilizing a structured process (gathering, analyzing, documenting, and managing change) to assess and recommend solutions based on cost vs benefit analysis and parallels to overall business strategy.
• Maintain project requirements and scope.
• Support project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
• Provide input and support during implementation phase; including carrying out software user testing, composing standard operating procedures (SOPs), and/or conducting employee training.
• Maintain documentation of changes and improved procedures.
• Support various functional applications:
  
  • Review product design documentation to ensure that requirements are correct, unambiguous, and verifiable.
  • May assist in generating use cases/user stories to ensure that all functional requirements are captured.
  • Understand application configuration and clearly articulates how changes are made.
  • Monitor performance after implementation of changes to prevent recurrence of program operating problems and ensure efficiency of operation.
• Research best practices, end-user needs, and presents option(s) and strategy for implementing changes.
• Evaluate and understand current processes and workflows.
• Proactively provide process improvement recommendations within a quickly evolving company.
• Proactively resolve customer satisfaction issues.
• Work with outside vendors to deliver solutions; Monitor and manage vendor relationship and performance.
• Provide leadership assistance to other analysts by modeling best-practices and approaches and serving as a coach to more junior colleagues.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
  
  

• Apply strong analytical skills, prioritization skills, business intuition, and organizational skills.
• Exercise excellent interpersonal and communication skills.
• Ability to operate in a cross-cultural and complex matrix environment and to build consensus across functions.
• Adaptable, open to change, and able to work in ambiguous situations; ability to respond to new information or unexpected circumstances.
• Capacity for decision making in complex scenarios and for holding one-self and others accountable to those decisions.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Maintain regular and reliable attendance.
  
  

• Ability to work on a mobile devise, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  
  

• Bachelor’s Degree in Business Management, Computer Science, MIS, healthcare related science, or related degree.
• 5+ years in a hands-on technical role implementing or supporting business applications through technical project management, systems development, or quality assurance.
• 3+ years of experience as a business analyst.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Right to work in Switzerland without sponsorship.
  
  

• 1+ years of experience operating under SDLC or other software-specific project management process.
  
  

• Req No.: 2021-8677
• Category: IT