Service Delivery Team Lead 80-100%

☞ UBS

View: 142

Update day: 29-03-2024

Location: Zürich Zürich ZH

Category: Accounting / Auditing

Industry: Finance

Job type: Temps de travail : 90-100%

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Job content

Switzerland - Zürich
Operations
Group Functions

Job Reference #

245982BR

City

Schaffhausen

Job Type

Full Time

Your role

As a line manager you will be responsible for a team between 10 and 15 people, and your primary role consists of ensuring team performance and people management. Are you a great leader? Are you able to motivate people to achieve the extra-miles? You are pragmatic and know how to solve problems? Do you challenge people and aim to increase efficiency and drive performance? If yes, then you are precisely the person we are looking for!

  • people management (i.e. coaching your team to successfully support daily activities, continuous and transparent communication of strategy and goals, forecasting & planning)
  • process, knowledge and skills development (i.e. coaching employees, driving organizational efficiency and ensuring service-oriented mindset
  • ongoing improvement of status-quo by defining working standards (tools, benchmarks, best practice, shaping the industry)
  • capacity planning and productivity monitoring of daily activities with support of key performance indicators (KPIs), service level agreements (SLAs), data quality checks, evaluations and reporting
  • escalation management (ensure timely handling of escalations, actively communicate risks and issues to senior management, define remediation plans and monitor execution closely)

Your team

For our Business Solution Center, located in Schaffhausen, we are seeking for highly dynamic, skilled and motivated people to embark with us on this journey. We have set ourselves ambitious objectives and are committed in delivering excellence in service execution, in line with our UBS behavior principles: collaboration, integration and challenge. Are you looking for career opportunities, personal development and building up your own professional network? Join us!

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise

  • communicative and enjoy interactions with internal clients
  • reliable and service-oriented (is natural for you)
  • willing to actively shape the future of the Client Document Hub
  • focused on individual and team performance, always striving for excellence
  • university degree or FH Diploma in Economics is a plus
  • fluent German and English skills, French/Italian a plus
  • a passion for technical aspects (macros, robotics)
  • knowledge in one of the following areas: finance, accounting, payments, client on- /offboarding, tax reporting, securities processing
  • experience in managing a team and coaching/motivating others

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

Join us

From gaining new experiences in different roles to acquiring fresh knowledge and skills, at UBS we know that great work is never done alone. We know that it’s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves.

Ready to be part of #teamUBS and make an impact?

Contact Details

UBS Business Solutions AG

UBS Recruiting

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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Deadline: 13-05-2024

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