Service Operation Specialist (SDH, WDM, IP/MPLS)

• Work as part of an operation Team on a customer network, providing expert technical advice on solution, troubleshooting and network acceptance activities. Feel responsible for the network and solve the issue in the defined SLA time.
• IP Products and Network Solutions (NMS systems included) from Nokia or multivendor.
• Support customer demos and PoCs
• Support complex integrations of new network solutions
• Preparing the test-up, supporting Solution Architects and Customer’s Experts for the verification of the design.
• Developing documents (PoC, MoP, Test Cases, Migration, etc.) for both internal and customer facing.
• Integrating and validating the Solution within customer’s environment to ensure that all customer requirements, as defined in the contract are covered.
• Being customer interface for anomaly tickets and providing Expert analysis support until the technical issues to be escalated into higher level Back-support team.
• Performing on-site consultancy of a customer network, providing expert technical advice on solution.

The role requires the applicant to be customer facing as a trusted advisor and therefore the applicant should be very confident in the IP routing and Network Management area, able to present information in a professional manner.

Random travel may be involved within Switzerland.

My Skills

• Appropriate engineering qualification. Minimum of 5+ years of experience working in IP Networking Domains.
• Fluent in German and English.
• Good knowledge on integrating solution, configuring network elements and trouble-shooting customer networks.
• Experience with networking protocols/solutions. (IP/MPLS, IGP, BGP, QoS, Mcast, IPv6, NAT, Dual-Stack …)
• Demonstrable “hands on” experience in network Integration, Test and Migration, and use of test equipment.
• End to End knowledge. Experience working with Enterprise/Access technologies.
• Technical Certifications like Nokia SRC, Cisco, etc.
• Strong and deep knowledge of Alcatel-Lucent Optics products, especially WDM and Network Management systems -
• WDM family (1830PSS), NMS (5620SAM, 1350OMS)
• Experience with Remote Technical Support

Technologies/Products:

• Triple Play Services, IP/MPLS Backbone, Legacy Technologies, Mobile Backhaul, Overall L2/L3 VPN Solutions, Virtualization.
• IP Routers; Nokia 7x50 product portfolio or other vendor IP Products.
• Network Management Systems, such as Nokia 5620SAM, NSP.
• Solaris, Redhat, Linux/Unix shell, Scripting (Python, Shell, Perl,etc.)
• Traffic Generators; Spirent Test Center, IXIA.
• Optics Products; Nokia WDM family (1830PSS)
• Network Management Systems, such as Nokia 5620SAM, NSP and 1350 OMS).
• Solaris, Redhat, Linux/Unix shell, Scripting (Python, Shell, Perl,etc.)
• Traffic Generators.

Assignment

• Support customer in Planning, Documenting and configuring of his SDH and IP/MPLS Network

Main Activities

• Guarantee the highest satisfaction level of the customer through the SLA (Service Level
• Agreement)
• Document, Plan and Configure new Services and Network Elements
• Diagnose and solve customer’s problems locally in the secure building of his NOC
• If necessary, coordinate with product expert
• Give information on incident and end it
• Identify business opportunities and transfer them to the sales team

Working Mode

• Obligations period
• Interactions with customers, technical experts, intervention centers & Welcome Centers
• Must Requirement
• Living longer time inside Switzerland to be able to pass the Security certification needed to do this Job

Competencies

• Customer Focus
• Adaptability
• Manage Execution
• Foster Open Communication
• Search to Learn Continuously

Skills

• Communication
• Products
• Networks
• Team Management
• Customer Relationships
• Project Management

Language

• German required
• English required
• French
• Italian

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.