Shore Excursions Fleet Supervisor

☞ MSC Cruises

View: 211

Update day: 26-03-2024

Location: Genève Genève GE

Category: Executive management Production / Operation

Industry: Leisure Travel & Tourism

Position: Mid-Senior level

Job type: Full-time

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Job content

JOB PURPOSE

The Shore Excursions Fleet Supervisor oversees all aspects of Shore Excursions on board MSC Fleet,is responsible and accountable for driving sales through the effective coaching of the Shore Excursions teams in areas such as profit growth, expense control, product training, staff development and customer service.


KEY ACCOUNTABILITIES

•Monitor and supervise the performance of the assigned ships to achieve Company’s assigned targets;

•Support the onboard team to achieve maximum revenue and Guests’ Satisfaction;

•Ensure application/implementation of company standard and procedures;

•Coach and train onboard teams;

•Audit safety procedures in place with our Tour Operators.


QUALIFICATIONS

•At least 3 years of experience in the role of onboard Shorex Manager;

•Fluent in English (minimum B2) and any additional language is a plus;

•Computer proficiency with MS Office Package;

•Knowledge of Fidelio is an advantage;

•Analytical skills;

•Experience in training and people development;

•Strong Interpersonal and Communication skills;

•This is a crew contract involving long period of travel on board of our ships and our offices.


VISA REQUIREMENTS

•Hold a valid passport
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Deadline: 10-05-2024

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