Shore Excursions Project Manager

☞ MSC Cruises

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Update day: 25-04-2024

Location: Genève Genève GE

Category: Sales Consulting / Customer Service Information Technology Executive management

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In line with current and future tourism trends, the Shore Excursions Project Manager is responsible for scouting new ideas to innovate the business and overseeing projects, from the initial ideation through to completion. The Project Manager coordinates people and processes to deliver projects on time, within budget and with the desired outcomes aligned to revenue and guests’ satisfaction objectives.

  • Fluent English. Any other European language is an advantage;
  • Minimum 3 years’ experience in a similar role, ideally in the tourism industry;
  • Strong technical skills and previous experience in software/projects development and implementation is required;
  • Strong knowledge of Booking systems (ie. Fidelio, Otalio, Opera, Amadeus, etc) , IT systems (Business intelligence, SAP, Qlik Sense) and project management methodologies;
  • Solid analytical skills and ability to translate customer needs into application and operational requirements;
  • Outstanding communication and negotiation skills including stakeholder management at all levels within an organization;
  • Good time management skills and the ability to juggle multiple tasks at once;
  • Passionate by innovation trends and opportunities, with an entrepreneurial and result-oriented approach;
  • Able to take initiative, to think strategically and to propose innovative ideas;
  • Good understanding of the Excursion products and services is a nice to have;
  • Flexibility and ability to travel up to 10% of the time.
  • Manages independently full cycle projects and assigned tasks and ensures that they are delivered on-time, within scope and within assigned budget;
  • Builds use cases and business cases, defines return of investment metrics, sets KPIs to monitor performance, manages and adjusts any changes in project scope, schedule and/or budget;
  • Tracks project performance and provides regular reports on its status to the team and the key stakeholders;
  • Deals with third parties’ brands, establishing strong relationships with all the involved stakeholders;
  • Keeps up to date with trends and changes in the tourism industry and identifies new business opportunities;
  • Coordinates effectively internal resources and third parties/vendors involved in the project;
  • Creates guidelines and training materials and trains accordingly the members of the team;
  • Attends seminars, conferences and events where appropriate.
VISA REQUIREMENTS (if any)

Right to work in Switzerland. Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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Deadline: 09-06-2024

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