Software Engineering Intern (6 months)

Job content

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.

Job Description

Improving Digital Experience with Machine-learning based Root-Cause Analysis

Our goal is to use AI to automatically detect root causes behind an issue (such as system crashes, web service unavailability) that is affecting the digital experience of our customers. This is possible thanks to the large amount of data we continuously collect about devices (millions of events per second) such as their type, configuration, and the processes they run and the resources they consume. The goal of the internship is to propose, implement and benchmark several ML models that can uncover patterns from historical data and link them to plausible causes. The model should be able to integrate the relationship between the observed variables (e.g., Bayesian networks) and score -- in a scalable way -- plausible causes according to their likelihood.

The Ideal Candidate Should Be

Qualifications

• Working towards a BSc/MSc in Engineering or Computer Science
• Proficient in AI/ML and Probability
• Hands-on with very good software engineering skills. We expect that most of the work (exploration and prototyping) will be done using Python and AWS cloud tools (S3, SageMaker, ...).
• Our production code is written in Java, so we expect the candidate to know this language.
• Ability to work in English (spoken and written).

Additional Information

We are nearly 900 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

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