SPA Training & Development Project Manager

☞ MSC Cruises

View: 199

Update day: 24-04-2024

Location: Genève Genève GE

Category: Planning / Projects IT - Software

Industry: Leisure Travel & Tourism

Position: Mid-Senior level

Job type: Full-time

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Job content

JOB PURPOSE

Working closely with Head of SPA, the SPA Training & Development Project Manager develops and delivers a training program for the onboard SPA teams.


KEY ACCOUNTABILITIES

•Develop, launch and roll out the online pre-boarding training modules for all onboard SPA positions;

•Develop, launch and roll out the technical pre-boarding training, through MSC Cruises global training centers;

•Develop training modules for all areas of SPA operations, including: reception management, guest satisfaction, retail techniques;

•Collaborate with external suppliers and partners on development of training materials;

•Create onboard ongoing training pathways across all positions;

•Manage the above projects throughout their entire execution to ensure success as defined by adherence to standards of scope, budget and timeline;

•Ensure that all project documentation is created, monitored and maintained;

•Establish training partnerships and programs for SPA Doctors and Fitness Instructors;

•Plan, organise and facilitate meetings with relevant stakeholders providing an agenda and minutes;

•Prepare detailed scheduled reports on measurable items, such as milestones, deliverables, risks and mitigations presenting to Head of SPA in order to gain direction or prioritisation;

•Working with HR, create SPA career development plans and management training program.


QUALIFICATIONS

•Fluent English written and oral. Any additional languages are an advantage;

•Trainer/teacher certification;

•Prior experience within an education/training role in SPA & Wellness industry;

•At least 3+ years’ experience within the SPA & Wellness industry;

•Cruise industry experience is an advantage;

•Training material creation and development experience;

•Project management skills;

•Strong collaboration and communication skills;

•Exceptional organisational and time management skills;

•Ability to adapt and problem-solve;

•Availability for frequent international travel.


VISA REQUIREMENTS

•European passport.
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Deadline: 08-06-2024

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