Specialty Agent

Job content

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you’ll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Summary

Job Description

The Specialty Agent will be responsible for monitoring, reviewing and processing Cease/Desist, Deceased, Voluntary Surrender, and Specialty State Skip accounts and functions within the Specialized Services Team in accordance to regulations, policy and procedure. Responsibilities include, but are not limited to, validating and processing Cease and Desist Requests, Deceased accounts and Voluntary Surrenders as well as completing applicable skip tracing work on Specialty State accounts and monitoring for potential reinstatement of a Dismissed Bankruptcy Case. The Specialty Agent will perform all assigned tasks and processes in accordance to the end to end functions on accounts identified and assigned within quality requirements and service levels.

Job Duties

Handle and process assigned volume within Specialty processes for appropriate handling within established SLA

Service Specialty Calls such as Cease/Desist, Deceased, and Voluntary Surrender within established call handling requirements

Completed end to end functions within specialty functions with accuracy and in compliance with regulations, policy and procedure

Assist other departments and processes across the organization, as needed

Other duties as assigned.

Education and Work Experience

High school diploma or equivalent.

One (1 year) of servicing center experience

Knowledge of Cease/Desist, Deceased and Specialty State processes, regulations, requirements/structure preferred

General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).

Established verbal and written communication skills.

Working knowledge of Microsoft Office Suite, including Excel and Word.

Ability to maintain confidentiality

Adaptable to changes within a face paced environment

Exeter Finance LLC is an Equal Opportunity Employer.