Position: Entry level

Job type: Full-time

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Job content

The Role

Moderna is seeking a highly motivated and dynamic Sr. Specialist Customer Complaints, Quality Assurance in Basel, Switzerland to complement our growing team and provide support to the customer complaint program for Moderna’s clinical and commercial products to our international operations. The Specialist Customer Complaints will primarily work with customers, Commercial Operations, Technical Development, Regulatory Affairs, Quality Control and Manufacturing Science & Technology (MS&T) to support the complaint management program for Moderna. The incumbent will support quality systems and governance, initiate complaints, initiate and conduct compliant investigations and drive continuous GMP improvement in the complaint management process. Additionally, the individual will maintain data tracking systems that govern the compliant management program.

Here’s What You’ll Do
  • Support customer complaint program, systems, procedures and processes for Moderna’s international organization.
  • Initiate customer complaints and manage compliant investigations.
  • Provide an effective level of support (troubleshooting) to customer facing teams, subsidiaries, distributors and others.
  • Review and approve complaint investigations and ensure compliance with internal policies/procedures and regulatory requirements and guidance.
  • Guide and review root cause analysis activities performed by SMEs
  • Monitor complaint metrics to ensure complaints are leveled and investigated appropriately
  • Maintain complaint data, review data for trends and ensure high risk / systemic issues are identified and escalated promptly.
  • Monitor complaint investigation CAPAs, ensure effectiveness and adherence to Moderna standards, timelines and customer commitments.
  • Report complaint investigation outcomes to customers.
  • Monitor customer satisfaction and feedback.
  • Participate in other Quality Initiatives and process implementation.
Here’s What You’ll Bring To The Table
  • Bachelor’s degree, preferably in Sciences with applied Quality industry GXP experience 5 years.
  • Working knowledge of relevant EU and global regulations regarding Complaint management in the pharmaceutical industry
  • Excellent interpersonal skills using a team-oriented approach to project management and problem solving for complex issue resolution in a scientifically sound and understandable way.
  • Communicates excellently with internal and external stakeholders in English. Additional languages are a plus.
  • A curious and bold mindset that allows you to constantly learn and challenge the status quo
About Moderna

In 10 years since its inception, Moderna has transformed from a science research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across six modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for both clinical and commercial production at scale and at unprecedented speed. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna’s capabilities have come together to allow the authorized use of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna’s mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and auto-immune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit www.modernatx.com .

Moderna is a smoke-free, alcohol-free and drug-free work environment.

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Deadline: 13-05-2024

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