Strategic Solution Engineer EDU

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Job Description

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and above all – connections. Salesforce.org gets our technology in the hands of educators and supporting staff so they can connect with learners, constituents, and fellow staff to do more good. As a social enterprise, the more of our customers’ missions that our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at Salesforce.org.

We’re looking for exceptional candidates to join the Education Solution Engineering team at Salesforce.org. If you possess intellectual curiosity, great problem-solving skills, and an unwavering belief that the right technology can solve any problem, then you are the ideal candidate for the job. Prior experience with Salesforce technology and enterprise sales in the higher education industry are highly desirable. Excellent communication and presentation skills are also a must. If you believe that you have these skills and experiences, then we want to talk with you.

Typical day in the life of a Salesforce.org SE looks like:

• Manage enterprise organisations and understand individual customer goals and challenges through focused disc overy and map those back into the Salesforce solution portfolio to position Salesforce as strategic partner
• Teaming with specialist teammates, design innovative solutions to address the varied challenges faced by higher ed institutions and build those solutions on the Salesforce platform. Present customized story-driven demonstrations aligned with key business value and solution differentiation
• Proactively research and develop technical points of view in alignment with industry knowledge and understanding of the customer’s enterprise vision/mission
• Build trusted relationships at all levels within an organisation both on the technical and business side.
• In pre-sales contexts, present Salesforce platform advantages, including security and cloud infrastructure, to a variety of technical and non-technical audiences including a wide range of stakeholders from line-staff right up to C-level executives
• Respond effectively to RFIs and RFPs
• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role
• Attain quarterly and annual sales objectives
  

Necessary Skills/Your Responsibilities

• Extensive experience in the IT industry, with experience in either pre-sales or implementation of customer engagement solutions, supporting the sales cycle on selling CRM or high value business solutions
• The capacity to thrive in a fast-paced, ever-evolving, team selling technology sales environment
• Ability to work as part of a team to solve business and technical problems in varied political environments
• Solid verbal, written, presentation, and interpersonal communication skills – in both remote and onsite settings.
• Proven time management & prioritization skills in a dynamic sales environment
• Coordinate and lead the entire solution cycle through close collaboration with other high performing teams
• Good understanding of the unique business requirements of Enterprise customers and industry trends
• Ability to translate customers’ needs into a compelling vision and roadmap.
• Willing and able to travel domestically as well as internationally
  

Desired Skills/ Personality Attributes/Experience

• Mindset of curiosity: Likes to be the first to know something and to understand why and how things happen.
• Good at explaining ideas and finding ways to keep people’s attention.
• Practiced at asking questions and searching out answers. E.g. You like to concentrate on a particular topic and to solve puzzles.
• Highly driven and self motivated with the ability to learn quickly in an ever-changing environment
• Knowledge of the education sector(s) and/or Salesforce administrator or technical experience, beyond end-user experiences
• Previous experience in pre-sales consulting as a Solution Engineer, Sales Engineer, Solutions Architect, Solutions Consultant, or other related roles
• Fluency in English
• Additional languages are highly desired

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

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