Job type: Full-time

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Area Support BG Lead, Support Solutions

Support BG Lead is responsible for leading the Support Go-To-Market and BG integration strategy for their Area to deliver customer & partner success, resulting in revenue, growth and share outcomes for their Support aligned Priorities. The Support BG Lead must develop strong partnerships with all Solution Areas BGs to ensure integration of Support across marketing, partner, services and sales to lead and align execution to the priorities of all Solution Areas.

The success of Connected Customer Experience (CCE) business is a critical strategic lever for the company. This business consists of adoption of Unified and Enhanced Support solutions in both our customer base and acquiring new customers. This secures customer success, makes the solution stick and drives faster cloud adoption, usage and consumption.

Each Support BG Leader, Leads The Field Business For Their Solution/motion And Has Overall Responsibilities For Enabling Each Area Teams’ Success By
  • Leading the Support business in alignment with other business owners;
  • Empowering Customers to Migrate & Innovate apps to the cloud and enable end-to-end integration of Support into their cloud journey;
  • Building and land growth plans to win and maximize the local market opportunity, based on the WW Support and Solution Areas priorities;
  • Ensuring Unified support motion are embedded into Solution Area sales plays
  • Driving business outcomes by executing local Support Go-To-Market plan to exceed business targets;
  • Providing input on integrated marketing plan development by providing business objectives to CMO IMMs;
  • Building a comprehensive event plan, including locally required events, for the fiscal year to harmonize with CMO.

The BG Lead is required to have a strong understanding of their solution area and or motion, specifically at the 200-300 level, and a deep understanding of customer solutions and strategies and end-to-end market ecosystem. This role represents the relevant Support solutions, within the subsidiary and is the subject matter expert, and is the market facing spokesperson. In addition, they must be able to articulate the local competitive landscape and develop local compete strategies and product differentiation by leveraging corporate and local research, partner insights and customer feedback. The BG Lead is required to drive and alignment with all BGs and therefore requires understanding at 100-200 level of all Solution Areas with focus on the cloud is essential for driving consistent GTM.

Key Experiences, Skills, And Knowledge
  • 10-12 years of product marketing experience, preferably in cloud services or technology
  • Broad Strategic Management Vision
  • Deep customer focus and understanding
  • Strong core marketing communications skills & experience
  • Strong financial and analytical skills & experience
  • Technically adept
  • Evangelist and Enterprise IT Support subject matter expert
  • Excellent communicator
Education
  • Requires a bachelor degree in Business, Marketing or Computer Science., Master’s level preferred.
Certifications in sales, sales management, complex sales training, sales methodologies, and consultative selling an advantage

Responsibilities

Each Support BG Leader, leads the field business for their solution/motion and has overall responsibilities for enabling each Area teams’ success by:
  • Leading the Support business in alignment with other business owners;
  • Empowering Customers to Migrate & Innovate apps to the cloud and enable end-to-end integration of Support into their cloud journey;
  • Building and land growth plans to win and maximize the local market opportunity, based on the WW Support and Solution Areas priorities;
  • Ensuring Unified support motion are embedded into Solution Area sales plays
  • Driving business outcomes by executing local Support Go-To-Market plan to exceed business targets;
  • Providing input on integrated marketing plan development by providing business objectives to CMO IMMs;
  • Building a comprehensive event plan, including locally required events, for the fiscal year to harmonize with CMO.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Deadline: 10-05-2024

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