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Support Helpdesk
View: 123
Update day: 26-03-2024
Category: IT - Software
Industry: Staffing Recruiting Biotechnology Pharmaceuticals
Position: Entry level
Job type: Full-time
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Job content
Are you passionate about solving IT problems while enjoying working with multi–disciplinary project teams? Do you recognize yourself in the 3 most important qualities of customer service : professionalism, patience, and a “people-first” attitude?For a private bank in Geneva, we are seeking a: Helpdesk Support You will join the Helpdesk dynamic team. You’ll be interacting with many departments, helping the users with diverse IT issues while providing them the best possible support on-site or by distance. Main responsibilities
- Serve as the first point of contact for users seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users
- Walk the user through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in the system
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Proven experience as a helpdesk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English and French
- Excellent communication skills
- Customer-oriented and cool-tempered
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Deadline: 10-05-2024
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