Tech Support Analyst

☞ UBS

View: 159

Update day: 26-03-2024

Location: Zürich Zürich ZH

Category: Sales

Industry: Finance

Loading ...

Job content

Switzerland - Zürich
Information Technology (IT)
Group Functions

Job Reference #

233179BR

City

Zürich

Job Type

Full Time

Your role

Are you passionate about driving process efficiencies and challenging the status quo?
Are you keen in driving our application support to next level?
Are you self-driven with a problem-solving mindset and share analytical skills?
Do you enjoy analyzing complex business processes and resolve issues and incidents?
Do you have a track record of influencing senior IT stakeholders and business partners?
Do you have proven ability to solve complex issues, covering both technical and business needs?



Then you might be interested into an IT support analyst role to:

  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • manage stakeholders’ expectations through regular business communications
  • participate in project activities / leading small projects; driving the execution of innovative solutions
  • understand business criticality, prioritize work accordingly to meet objectives and deadlines
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database

Your team

You’ll be working in the TOC WMPC Operations team in Zurich. We provide Second Level Business Support. This benefits our Securities & Settlements Business area. As an IT Support Analyst, you’ll play an important role in supporting our Securities Operations business partners.

Your expertise

  • ideally a minimum of 3 years of hands-on experience providing production support within the financial industry
  • proficient with software tools, such as Splunk, AppDynamics, Automation Anywhere, Python
  • good Technical Knowledge of SQL, Oracle, DB2, Mainframe, Wintel, Linux & Job Scheduling
  • ability to solve complex issues, analytical skills and good at problem statement analysis and solution design thinking
  • track record of influencing senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
  • good written and verbal communication skills; must be fluent in English, German a plus
  • ability to prioritize your own workload on a daily base and good team worker
  • familiarity with various reporting tools expected (e.g. Business Objects, Tableau, Excel

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That’s what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We’re a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Loading ...
Loading ...

Deadline: 10-05-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...