Tech Support Analyst

☞ UBS

View: 160

Update day: 20-03-2024

Location: Zürich Zürich ZH

Category: Sales Arts / Design IT - Software Information Technology Executive management

Industry: Finance

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Job content

Switzerland - Zürich
Information Technology (IT)
Group Functions

Job Reference #

239765BR

City

Zürich

Job Type

Full Time

Your role

Would you like to stay in touch with the newest developments in the DevOps world and expanding your skills and knowledge with latest technologies? Are you interested in learning on how to automate your way out of a job? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for an IT support analyst to:
  • provide second level IT support for regional and global applications within Global Banking domain
  • responsible for timely incident resolution and problem management utilizing ITIL standards
  • coordinate software release deployments together with the software delivery units and guide them through the required steps
  • developing automated solutions for operational aspects to reduce support escalation issues
  • conduct post incident reviews and define necessary measures for sustainable solutions
  • build scripts to help to automate and further develop the continuous delivery chain
  • work closely together with product developers to ensure that the designed solution also covers reliability aspects
  • document tribal knowledge within our shared knowledge database
  • the candidate has the willingness to work on weekends and evenings as planned or during on-call duty

Your team

This job offer is especially for a young talent who would like to take the chance and start their working career after completing the apprenticeship.
The team is based in Zurich Altstetten. We provide support for key banking applications on latest technology stacks. You’ll play an important role in ensuring a smooth software integration and fast incident resolution in a highly automated environment.

Your expertise

  • completed an IT education with a background in system engineering or software development in a Unix/Linux or Windows environment.
  • a team player, open minded and willingness to learn new technologies.
  • strong incentive to automate through scripting and tools such as Jenkins, Ansible or Python.
  • proficient with application performance monitoring tool AppDynamics
  • ability to solve complex issues, good at problem statement analysis and solution design thinking

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That’s what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We’re a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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Deadline: 04-05-2024

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