Technical Support Engineer (a)

☞ Coesia

View: 155

Update day: 25-04-2024

Location: Volketswil Zürich ZH

Category: Consulting / Customer Service

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Job content

The role


As a Customer Support Engineer, you will be responsible of supporting, troubleshooting and diagnose our printing technologies from mechanical, electrical, software and network technology, using standard communication but also guiding the customer via Augmented Reality tools.

Customer support is a fundamental link between customers and engineering department; therefore, you must be working as a project leader collecting all information from different departments and provide it to customer.

The experience gain on this position is very high, therefore, your role in the contribution to our shared knowledge base by documenting and writing newsletter is crucial for the team and the whole company.


Main Responsibilities


Ensure technically and timewise optimal Customer Support to guarantee the availability professionally and quick support by phone, email and remote assistance for customers:

  • Handle complex customer request professionally applying systematic methods to analyze and solve issues in a structured way
  • Resolving problems with networks and other computer systems
  • Following up with customers to ensure full resolution of issues
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Cross collaboration between different departments such as, Engineering, Sales, Quality
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising internal documents & manuals

This is you
  • Technical background in automation, electrical, mechanical
  • Good knowledge/practical experience in reading and understanding electrical schematics, error analysis, Troubleshooting
  • Fluency in English & German (both spoken and written)
  • Sense of urgency
  • Customer oriented on all levels
  • Good knowledge/practical experience in electrical engineering, control engineering, and fault analysis in general
  • Good PC, PLC and network knowledge
  • Great commitment and service orientation

Join the team!


We offer you competitive remuneration and attractive employment conditions.

Become part of our efficient company, which offers you a wide range of opportunities for your individual development.

Have we aroused your interest? Then please send us your complete application documents online here via our job portal.

We do not accept applications from recruitment agencies. If you have any questions, please do not hesitate to contact us.

Contact:

Hapa AG, Massimo Lolli, HR Business Partner, Chriesbaumstrasse 4, 8604 Volketswil. www.hapa.ch


Job Reference: CGS08882
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Deadline: 09-06-2024

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