Technical Writer

Job content

Description

Great opportunity to work for one of the biggest Pharma companies in the world!

Looking for an experienced Technical Writer/Documentation Specialist based or eligible to work in Switzerland.

Background

Within the Knowledge and Learning Solutions (KLS) department of the Global Customer Support (GCS) organization, the Coagulation, Hematology, Urinalysis & Point of Care Documentation Department provides user documentation for diagnostic devices in areas including hematology, coagulation, urinalysis, blood gas, andSARS-CoV-2 testing.

The list of deliverables includes a wide range of printed and electronic documents, such as User Guides, Quick Start Guides, Online Help, and award-winning User Assistance.

Tasks & Responsibilities

Writes and updates end user documentation in English for the client’s instruments and software, while respecting project timelines and documentation standards, guidelines, and templates.

Independently gathers and consolidates the information needed for the technical writing. Cooperates closely with the Documentation Manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally).

Independently creates and modifies illustrations as required (eg photographs, screenshots, and diagrams) using appropriate software tools, or triggers the creation of illustrations/multimedia (CAD, photographs, videos) and integrates them into deliverables while adhering to established guidelines.

Organizes the subject matter expert review of the deliverables produced; documents and implements their input.

Collects input for documentation updates and produces these updates in close cooperation with the Documentation Manager, subject matter experts and project teams.

Ensures that quality targets, timelines, and regulatory requirements are respected.

After translation, creates target language versions of deliverables (PDF and electronic).

Uses knowledge and expertise to proactively contribute to regular updates of documentation tools, processes, and standards, in collaboration with other documentation departments and relevant stakeholders.

Checks documents or topics written by other technical writers, ensuring that terminology and documentation guidelines have been followed. Provides feedback to the author regarding the changes needed.

Contributes to the continuous growth of product terminology in close collaboration with the terminologist assigned to the product.

In collaboration with the User Experience department and the Terminologist assigned to the project, creates English user interface messages, and reviews them for translatability, terminological correctness, and adherence to style guidelines.

Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation.

May be responsible for documentation project management tasks.

May be responsible for translation management tasks: manages translation activities with external agencies and coordinates the translation review process with affiliates.

Must Haves

Proven experience in the authoring of end user documentation, preferably in a diagnostics business environment

Excellent knowledge of Adobe FrameMaker (XML-based)

Good knowledge of Adobe InDesign, Adobe Illustrator, and Adobe Acrobat Professional

Knowledge of multimedia tools and processes used in state-of-the-art technical documentation

Excellent spoken and written command of English (native speaker or equivalent level). Fluent German is an advantage.

Ability to communicate in an international environment with subject matter experts from different functional areas.

Willingness to travel occasionally within Europe

Nice To Haves

Experience with Schema ST4 or comparable Component Content Management Systems

Familiarity with laboratory systems and environments

Experience in minimalistic and topic-oriented writing

Familiarity with hardware and software development processes

Job Title: Technical Writer

Location: Rotkreuz, Switzerland

Job Type: Contract

Aerotek, an Allegis Group company. Allegis Group AG, Basel, Switzerland. Registration No. CHE-101.865.121. Aerotek is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available on the website.

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