TECHNOLOGY CONSULTANT INFORMATION SOFTWARE & PROCESS

Job Description

Technology ConsultantInformation Software & Process
To strengthen our team of domain experts we are hiring a Technology Consultant Information Software & Process Control to support our sales activities in Switzerland. Positioned as a technical pre-sales resource for Rockwell Automation technology and products, she/he will primarily act as the domain expert for our Software and Process Control offerings and supports our customers on their digital journey to be successful implementing new and disruptive technologies.

The candidate has already experience within IIoT solutions, a strong affinity and experience in digitalization topics and strong field experience in industrial automation, preferably also within the process control area.

Topics such as data analytics, machine learning, industrial internet of things (IIoT) and augmented reality are of high interest to the candidate. Presales support for MES, Batch and our process solution will be of high importance.

The candidate is willing to further develop his/her skills in these areas.

You are also convincing with your reliable, sales- and service-oriented approach as well as your enthusiasm for challenges and appreciate customer contact. Your appearance is likeable, winning and professional.
The position requires fluency in a native language (German/French) and strong command of English
(written & spoken). Fluency in the other language is certainly an advantage.

Expect to travel approx. 50% mainly within Switzerland.

Within a dynamic team, Rockwell Automation offers you an attractive compensation package complemented by additional benefits in line with your skills.

Role Purpose:
The Technology Consultant is a technical resource for Rockwell Automation technology and products within their area(s) of expertise, capable of articulating capability and benefits of portfolio to customers. Delivers proof of concept, after pre-sales support, and is a trusted advisor to the sales organization and channel. They are responsible for technical support in presales activities for a specific range of products within a defined geography. The Technology Consultant will act as the technical product expert within the sales organization for customer pursuits. The Technology Consultant will augment Distributor Specialist capability in areas lacking coverage. When required, the Technology Consultant will assist in commercial marketing activities, interface with Product Business Units and the EMEA Commercial Engineering team, be the Point of contact for product and quality issues, provide post sales troubleshooting when needed, and act as a local interface with Tech Support.

Key Responsibilities:

• Be the technical product expert and focal point in the region/country for the specific product range

• Proactively facilitate and/or provide product-based training to the sales force & channel.

• Co-operate with the sales force in promoting the product range to existing and new customers with presentations, demonstrations, proof of concepts, performance tests and/or similar activities.

• Generate and present proposals.

• Define and articulate differentiators and values versus competition for the specific solution. Analyze competitive product lines, have knowledge of competitor’s strategy, further define competitive differentiators.

• Participate in trade shows, seminars and/or similar marketing activities, offering demonstrations and product expertise with customers where needed.

• Support market access (Distributor & Systems Integrators) when appropriate to ensure their capability in articulating the value and demonstration of RA product or technologies

• Assist Business Lead in launch of new products to the sales force and channel.

• Validate and resolve compatibility issues of products within architectural solutions and provide guidance to customers/sales force.

• Actively seek out and participate in both formal and informal training opportunities to continuously develop technical skills.

• Update customers on new products and technology as related to customer’s industry and application needs as a resource to the named account team.

• Provide product gap and development feedback to appropriate business unit.

• Share insights with regional and global peers.

• Interface with Tech Support on post sales product issues.

• Focus on opportunities that support Rockwell Automation’s strategy.

• Understand business models, organization and go to market strategy, leverage where appropriate

• Knowledge of the industry strategies, familiarity with outcome-based selling.

• Understands the business drivers and KPI’s of the customer.

• Keep sales and customer relationship management data up to date in tools (i.e., SFA), optimizing activities by using tools consistently.

Skills, Knowledge, Experience and Education:

• Bachelor’s degree in an engineering/technical related field or equivalent experience.

• Able to articulate value of larger Rockwell Automation application value, without the need to demonstrate individual products with hands on demonstrations

• Strong solution and application expertise, and related demonstrated sales experience.

• Fluency in native language (German / French) and strong command of English
  (written & spoken).

• Ability to work with and gain confidence of senior level personnel (internal and external) in a highly collaborative, matrixed stakeholder organization.

• Ability to resolve complex issues in creative and effective ways.

• Ability to align and influence critical stakeholders.

• Strong support of customer centricity. Understands the importance of demonstrating concern for satisfying customers.

• Passionate about developing goals to improve our customer experience.

• Ability to set, be accountable for and achieve challenging targets.

• Ability to influence, empower, coach and motivate others.

• Ability to adapt communication style and messaging to different audiences.

Temperament:

• Show confidence and composure when presenting to audiences of differing levels of an organization, including executives.

• Exhibits strong teamwork, customer service and organizational skills.

• Acts courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required.

• Retain and convey a positive attitude in challenging circumstances.

• Maintain a positive demeanor during periods of uncertainty, conflict and stress.

• Remain open to ideas; integrates multiple perspectives in decision-making.

Information Processing Capability (Factors of Complexity):

• Exercise judgment within defined procedures and practices to determine appropriate action.

• Leverage business insights in proposing solutions and facilitating change.

• Manage multiple priorities and projects simultaneously, ensuring stakeholder expectations are managed appropriately.

• Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible.

• Seek out and embrace relevant perspectives when assessing a situation or making a decision; demonstrate clear understanding of multiple viewpoints.

• Distill information from disparate data sources and the capability to tell the ‘story’ behind it, as well as recommendations for next steps.

Accepts Role Requirements:

• Participation in global affinity teams to share application and pursuit experience with Global Domain Experts.

• Influence and operate across a highly matrixed organization.

• Demonstrate enthusiasm for relationship building and partnership across the organization at all levels.

• Values working in a team-oriented culture and building consensus with stakeholders before making key decisions.

• Actively pursues personal continuous learning, development of skills and knowledge in job-related technical and professional areas.

• Actively participates in calls and meetings via phone or in-person, as needed.

• Travel to customers within assigned geography will be required.

Emphasis Areas:
Rockwell Automation InnovationSuite, OperationSuite, MaintenanceSuite

Rockwell Automation Process Control System, PlantPAx
Industrial Automation

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