Assistant Head Concierge

Three restaurants, one bar together with a variety of social and meeting facilities, a spa and a fitness room will enchant our guests.

As Assistant Head Concierge, you will be responsible for the following duties:

• Representing and supporting the Head Concierge

• Maintain a constantly updated database with extensive information about city highlights

• Offering professional and personalized recommendations with thorough research to our guests

• Ensuring that Legendary Quality Standards are maintained and exceeded throughout the Concierge teams to reach guest satisfaction

• Have an in-depth knowledge of directions, travel time, cost and various forms of transportation

• Monitoring arrivals, departures and stayovers to handle guest requests and complaints with specific, personalized attention to our guests

• Performing management coverage in the Lobby, building relations with our guests to encourage their feedback and return as well as to providing effective support for your team

• Handling and follow up comments, enquiries and guest complaints from internal and external customers, ensuring that they are dealt with until full guest satisfaction is reached

• Providing training and coaching to all members of the team ensuring their consistent development and delivery of standards to our guests

• Encouraging efficient and effective inter-departmental communication to promote a climate of teamwork and motivation

As Assistant Head Concierge, we expect from you:

• Substantial experience in upscale hotels

• Leadership, organizational skills and the ability to lead a team of employees from different cultures with sensitivity and discipline

• Quality driven with a passion for excellence

• Excellent forward planning and decision-making skills

• High level of integrity and professionalism, reliable, courteous and with a good presentation

• Able to handle multiple tasks simultaneously, be enthusiastic and have initiative

• Excellent communication skills both written and verbal in German and English

We offer our Assistant Head Concierge world class benefits, including but not limited to:

• Discounts on hotel stays and dining across the group

• Colleague recognition and reward programmes

• An exciting range of learning and development programmes

• Opportunities for promotion and transfers worldwide

• Colleague Social events and Wellness programmes

Das legendäre Hotel Palace Luzern wurde erstmals im Jahr 1906 eröffnet und befindet sich im Herzen der Stadt Luzern, am Ufer des Vierwaldstättersees.

Nach einer Multi-Millionen-Franken-Renovierung freut sich das Mandarin Oriental Palace, Luzern im Spätsommer 2022, seine Türen für Kollegen und Gäste zu öffnen.

Das Hotel verfügt über 136 Zimmer und Suiten mit herrlichem Blick auf den Vierwaldstättersee und die Berge. Drei Restaurants, eine Bar mit wunderschöner Terrasse, der Meeting- und Eventbereich, der Spa sowie ein Fitnessraum runden das vielfältige Angebot für unsere Gäste ab.