Inside Service Sales Specialist

工作内容

Wondering what’s within Danaher? Take a closer look.  

 

At first glance, you’ll see Danaher’s scale. Our 69,000 associates work across the globe at more than 20 unique operating companies within four platforms—life sciences, diagnostics, water quality, and product identification. Look again and you’ll see the opportunity to build a meaningful career, be creative, and take risks with the support you need to be successful. You’ll find associates who are as certain about their impact as they are about where they’re headed next. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.  

 

And no matter where you look at Danaher, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Whether we’re enabling our customers to provide clean water, supporting a life-saving vaccine development, advancing a new instrument for cancer diagnosis, or ensuring product safety, our work helps improve millions of lives.  

 

We hope you’ll see yourself here, too. What you find at Danaher—and within yourself— might just change the world. 

This Inside Service Sales Specialist is responsible for proactively managing assigned accounts as well as prospecting and cultivating new accounts within their geographic territory to drive market penetration and accelerated sales growth of Service Contracts. The Service Sales Representative (ISR) will need to quickly build customer rapport and establish trust and credibility through a consultative selling style, thereby building a funnel of opportunities to close. Sellers in this role will receive support and guidance from management and other internal departments, however, it is imperative that a self-starter mentality is in place, along with the ability to manage and build their own sales business. This position offers a competitive salary, plus accelerated bonus earnings for high performance, plus the opportunity to take advantage of Danaher Business Systems (DBS) trainings and certifications. Enjoy a fun, friendly and fast paced working environment with a goal of individual and team growth.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for managing and growing a sales territory with a challenging, yet achievable growth target
• Engage clients and prospects via phone to identify sales opportunities for closure using funnel management techniques, for the development and growth of individual sales territory. This includes, but is not limited to, providing quotations, cross-selling, up-selling and minimizing discounting where possible
• Execute a consultative sales strategy
• Populate and maintain the highest standards of data integrity in Salesforce.com (SFDC) and ServiceMax
• Collaborate with other Inside Service Sales Representatives to improve processes
• Engage in department Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate
• Cross-functional interfacing with other commercial departments to leverage the best resources to close business
  

CRITICAL COMPETENCIES:

• Thinks through and analyzes complex problems, challenges, and drives to root cause. (Charts the Course)
• Prioritizes effectively, acts with speed and agility. (Charts the Course)
• Demonstrates deep understanding of customer expectations and end user needs. (Drives Innovation & Growth)
• Actively participates in cross functional brainstorming sessions. (Drives Innovation & Growth)
• Consistently drives high quality, on-time results. (Leads through DBS)
• Builds and maintains good working relationships with peers and supervisors; works collaboratively. (Builds People, Teams & Organizations)
• Behaves in ways that are aligned with the Danaher Standards of Conduct. (Models Humility, Transparency, and Integrity)
  

QUALIFICATIONS:

• Bachelor’s degree required
• 3 years minimum sales experience, progressive telesales experience selling products and services in a business-to-business environment
• Demonstrated ability to listen to and seek out solutions to customer needs
• Proven ability at cross-selling and up-selling; demonstrated experience increasing revenue within existing accounts by broadening and deepening solution placement
• Ability to handle technical questions relating to services
• Effective organizational and time management skills
• Strong working knowledge of SFDC and ServiceMax preferred
• Good communication skills; both written and verbal
  

At Danaher, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. 

  

If you’d like to learn more and read stories from our current associates visit the Danaher Water Quality Platform Career Page.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.