1st Level Helpdesk Supporter

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View: 199

Update day: 25-04-2024

Location: Risch Zug ZG

Category: IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

1st Level Helpdesk Supporter vacancy for our Zug based client in the commodity trading sector.

Your Tasks
  • Recording and handling any received request within a committed timeframe
  • Communicating and following up the person who raised an incident
  • Ensuring the documentation of various issues and their related solution as well as their accessibility
  • Participating in stand-up meetings related to reviewing production issues and ensuring the documentation process
  • Cooperating with the 2nd level support team for complex issues
Your Experience/knowledge
  • Experience as 1st Level Support
  • Expertise in classifying incoming user questions with appropriate processing
  • Fluent English skills, verbally and written, German is a plus
Your Soft Skills
  • Excellent communication and problem solving skills
  • Ability to work in a pro-active way, independently and in a team
Location: Zug, Switzerland

Sector:Commodity Trading

Start:ASAP

Duration:03MM+ (try and hire)

Ref.Nr.:BH18981

Take the next step and send us your CV and contact phone number on which we can reach you during working hours.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.

Ukrainian refugees are welcome, we will support you all the way.

By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.
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Deadline: 09-06-2024

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