Account Executive, Large Enterprise - Slack

Job content

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategorySalesJob Details

Slack is more than just a tech company. We are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack Values are woven into the fabric of all we do. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same.

As a Large Enterprise Account Executive, you will understand your customers, their business objectives, and act as their trusted advisor for using Slack most effectively. You will gather customer feedback and requests while working with internal teams to help align our product roadmap. You will need to communicate effectively across multiple departments and customers, have the ability to shift gears at a moment’s notice, and enjoy the challenges of providing excellent customer service in a fast-paced environment.

If you’re a proven sales professional with a consistent track record in helping customers achieve lofty goals, we should chat!

Slack has a positive, diverse, and supportive culture; we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing

• Ownership of the full sales cycle from lead to close
• Establish positive relationships with senior executives and decision-makers
• Foster new relationships for Slack through outbound efforts
• Consult customers the value of Slack throughout the adoption cycle
• Navigate key decision makers to build Slack awareness within organizations
• Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and renewal
• Initiate, negotiate and close new and renewal contracts with customers
• Communicate and prioritize/raise issues appropriately including: billing, legal, security, onboarding, and technical inquiries
• Collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
• Prepare and educate customers on new features and releases
• Monitor and identify adoption and utilization trends
• Provide recommendations based on customers; business needs and usage patterns
• Conduct periodic customer health-checks with an emphasis on customer happiness
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

What you should have

• Fluent German and English speaker
• 5+ years of Enterprise Account Executive experience
• Relevant sales experience, preferably in a SaaS organization
• Experience running a pipeline and closing large contracts
• Excellent communication skills both with customers and within an organization
• Proven negotiation and closing skills
• Consistent track record of navigating within large and mid-market organizations
• Ability to develop senior level relationships quickly and effectively
• Experience presenting to senior managers and the C-suite
• Ability to lead multiple opportunities simultaneously at various stages of the buying process
• Takes an active interest in increasing customer happiness and deepening customer relationships
• Ability to be flexible and adaptive
• Experience with enterprise SaaS vendors preferred
• Bachelor’s degree required
• Some travel required
  

Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has offices around the world. For more information on how Slack makes teams better connected, visit slack.com .

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.