Boutique Director

Job content

About The Job

Since its creation, Jaeger-LeCoultre has made precision an art form, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the artisans of the Manufacture create collections which have been at the forefront of fine watchmaking: Reverso, Master, Jaeger-LeCoultre Polaris, Rendez-Vous and Atmos – this rich legacy built by the Grande Maison over centuries serves as a constant source of inspiration in ever so pushing the boundaries through unprecedented timepieces.

MAIN PURPOSE

In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. The boutique manager will also be responsible for team management and development with outstanding leadership skills.

Key Responsibilities

Management

• Train, evaluate and coach sales team members
• Ensure smooth operation of the boutique
• Ensure perfect maintenance of the boutique
• Keep employee turnover at a low level
  
  

Sales

• Achieve or surpass monthly and yearly sales targets
• Achieve overall gross margin targets
• Discount Control and monitoring
• Optimize profitability
• Analyse store performance and propose actions needed
  
  

CRM/ Business development

• Treat customers according to brand’s standards
• Build strong customer relationships and create loyalty
• Extend our customer database, convert contacts into sales transactions and retain the customers for future transactions
• Demonstrate strong networking skills to recruit new prospects
• Accompany customers on Manufacture visits/ VIP incentive trips / Watches & Wonders / other events
  
  

Service

• Implement the brand’s service strategy
• Handle all customer’s enquiries and complaints in a professional manner
• Ensure that the team provides outstanding customer service
  
  

Stock Management / Products

• Ensure adequate and complete assortments at the boutique
• Anticipate product needs
• Negotiate special products with customers and follow-up with management
  
  

Marketing & Communication

• Propose and initiate events inside and outside of the boutique
• Implement promotions and CRM activities
• Works closely with PR & Comm Manager on promotional program and implementation
  
  

CANDIDATE PROFILE

• Experience: At least 5 years of management experience in the retail industry, luxury and watches are preferred
• Skills required: Organisation, Leadership, Networking, CRM
• Behavioural competencies:
• Excellent interpersonal and communication skills, reliable and independent, outgoing and social
• Hands-on, agile and know how to think out of the box
• Fluent in French and English, a third language is a plus