Buildings as a Grid Inside Sales and Technical Support Engineer (m/f/d)

☞ Make A Healthy Change

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Update day: 26-03-2024

Location:

Category: Sales

Industry:

Job type: Full-time

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Job content

Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work.

Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?

The Building as a Grid Inside Sales and Technical Support Engineer primary functions is to workout quotations of Building as a Grid offerings for the local sales organization and to deliver engineering solutions and technical support (pre-sales and/or after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific low voltage devices for EATON Electrical division.

The position is located in Germany, Austria and Switzerland, preferred in the area of Bonn, Vienna or Sankt Gallen.

As an Inside Sales and Technical Support Engineer you will act as a first point of contact for customers, and as an internal escalation point for inquiries and simple troubleshooting (hardware and/or software cases) starting from commissioning resolutions, pre-sales and post-sales. Support the process documentation and knowledge sharing sessions, tools testing and deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.

You will be interfacing with local sales colleagues, area managers, end customers, partners wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.

Your key deliverables:
  • You will manage technical inquires (configuration-to order) and draft technical quotations based on electrical diagrams, lists of material, tender documents, technical data.
  • You will manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors. Assist internal and external customers with product selection and application assistance via email and phone.
  • You will provide level one support in testing and development for engineering software’s and tools for design and quotations.
  • You will support the localization of in-country based technical and commercial documentations.
  • You will assist customers to resolve hardware and/or software issues which might involve escalations to above technical support engineers, R&D and Product Managers. Drive customer loyalty through quality of service, improved value and through a high-performance culture.
  • You will own and drive the technical knowledge and expertise for the Buildings as a Grid product families and help in knowledge sharing sessions for new joiners and colleagues in the Business Service Center (BSC) (Hungary).
  • You will participate actively on Continuous Improvement projects and initiatives to increase productivity and efficiency from team and BSC activities.

Are you?

Required:
  • Technical / electrical apprenticeship, Bachelor Professional (Meister), Technician (Techniker), or bachelor’s degree with practical experience in the Electrical field.
  • Proven experience in Electrical field/Industrial Engineering.
  • Knowledge of the German Grid Code as DIN-VDE 0100 and according are a distinct advantage.
  • Knowledge of the German Technical Connection Conditions (TABs) as localized derivates of Grid Code and dealing with entities executing them are a distinct advantage.
  • Advanced understanding of electrical products, applications, renewable energy and an understanding of energy flows in building – to a level of load and generation profiles.
  • Analytical mindset, sales and business acumen.
  • Fluent in English and German (German will be the customers language in most occasions).

Then we want to hear about you!

What Eaton offers:
  • We make work exciting, engaging and meaningful for you
  • We ensure health, wellness, safety and work-life balance for you
  • We invest in you for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
  • We offer career advancement opportunities for you
  • We value diversity, join our passionate team

(Candidate applying to the vacancy will be subject of the background screening. – if applicable)

Job

Sales

Region

Europe, Middle East, Africa

Primary Location

Germany-DE State-Bonn

Other Locations

Switzerland-CH State-Morges, Austria-AT State-Vienna, Switzerland-CH State-St Gallen, Switzerland-CH State-Effretikon

Work Locations

Bonn De Loc

Organization

Sales EMEA

Job Level

Individual Contributor

Schedule

Full-time

Does this position offer relocation?

No

Travel

Yes, 10 % of the Time

Jibe YouTube ID

5UqHVOOYezQ

Requisition ID :098785

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Deadline: 10-05-2024

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