CHF 450/DAY - Helpdesk Level 1 Support - 12 Month Contract

☞ Stone Sourcing (An Alegra Group AG Company)

View: 170

Update day: 25-04-2024

Location: Zug Zug ZG

Category: IT - Software

Industry: IT Services IT Consulting

Job type: Contract

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Job content

Stone Sourcing are delighted to be working with an International Giant based in Zug in their search for a Helpdesk Level 1 Support Engineer on a 12 month contract basis.

Tasks
  • Help resolve software and technical questions for the customer efficiently and effectively
  • Gather the required information necessary in order to best handle customer software and technical inquiries
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Resolving the issues through Phone, chat and email communication channels.
  • Extensively research and document customer technical issues.
  • Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
  • Partner with Technical Support team members on various strategic projects when needed
Requirements
  • Bachelor’s Degree in Computer Science Engineering (or related technical discipline)
  • 2-4 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience
  • Good debugging skills
  • Passion to be a part of a hard working and winning team
  • Ability to multitask in a fast paced environment
  • Excellent ability to learn and articulate software-related and technical concepts
  • Strong active listening skills and excellent written and oral communications skills
Our client are looking for a Level 1 Support Candidate to start as soon as possible
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Deadline: 09-06-2024

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