Client Service Support Specialist, Geneva - Fixed Term

☞ JPMorgan Chase Bank, N.A.

View: 123

Update day: 25-04-2024

Location: Genève Genève GE

Category: Worker Part-time Finance / Bank / Stock Sales Information Technology Legal / Contracts Executive management Serving / Cleaner / Maids PG / PB / Reception

Industry:

Job type: Temps partiel, CDI

Loading ...

Job content

A Client Service Support Specialist is the primary support person for service related execution within the Private Bank. This role will be supporting our CSS team in delivering a high quality service to our clients and ensuring the smooth execution of all daily tasks within strict deadlines.

You will be part of a central team supporting the Client Services Team and their client base in MENAT and Emerging Markets. Some examples of the daily responsibilities include cash movements, documentation ticket processing, and management of cash balances.

Core Responsibilities will include but not be limited to:
  • Maintain client confidentiality at all times
  • Manage daily inquiries accurately, within established deadlines, and in accordance with existing policies and procedures
  • Working within a team to execute daily transactions, mainly payment instructions
  • Assist the team in production of monitoring reports for daily transactions
  • Data entry and process initiation
  • Verify and maintain data quality
  • Liaise and follow-up with internal teams for transfer issues
  • Signature Verification of Instructions received from clients
  • Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness
  • Escalate issues for any urgent matters or assistance
  • Participate in special projects and UAT testing for IT enhancements as assigned by Team Manager

Essential skills/experience
  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
  • Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities associated if they are not executed properly
  • Consistently detail-oriented and results-focused when dealing with high volumes
  • Team player with the ability to work well with multiple stakeholders and other team members
  • Previous experience in a similar role within the financial services and/or Banking industry is an advantage
  • Excellent English communication skills (verbal and written), additional languages a plus

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Loading ...
Loading ...

Deadline: 09-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...