Congress Trainee

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the role

Since 1985, we have been a synonym for professional and successful congress organisation and hold an extensive and continuously expanding network that’s bursting out of Europe.
As one of the world’s leading professional congress organisers (PCO), we offer a wide portfolio of housing and PCO services from logistics to on-site management and from advanced web solutions to association management.

Key responsibilities:

• Correspondence with event delegates (answering questions, booking services, managing payment…) during the preparation phase.
• Database management, setup, and updates in our event software
• Coordination with suppliers
• Onsite support during congresses (abroad)
• Keeping track of and reporting on project progress.
• Supporting the administration of the scientific program
• Completing any tasks assigned by the line manager in an efficient and timely manner.
• Supports the Congress Manager and Client Relations Executive in any financial matters related to a project
• Executes market research for the topics of: source market trends, source market competition, destination market competition, destination market trends, product ideas and descriptions
• In charge of collection and dissemination of market research (source and destination market)
• Develop a strong knowledge of a selected number of destinations
• Gain profound experience in applying execution excellence principles
• Personal development in project management
• Learn Congress software and be able to use all its functionalities
• Follows all processes, procedures, and training as required by the department, Kuoni Tumlare Congress organization
• Supports the integration of sustainability into the division’s workflow, providing feedback and support to the Sustainability Manager where necessary.
• Considers the environmental, social, and economic impact of office/business activities and attempts to combat any negative results
Ensure all business activities comply with relevant financial, industry compliance, legislative, legal demands, and ethical standards of the organisation

• Bachelor degree in tourism / business administration / marketing / event management
• Fluency in French
• Fluency in English and at least 1 or 2 other European languages ( German, Spanish)

• Strong IT literacy

• Problem-solving skills

• Time management, flexibility

• Project management skills

• Open-mindedness and ability to learn new things

• Customer focus attitude

• A clear communicator who is ambitious, hardworking and creative minded

• A bright, quick, pro-active decision maker with strong people skills who can adapt quickly to the company’s operating environment and capture the trust and respect of colleagues and external key stake holders at all levels and in all geographies

• A disciplined thinker and analytical problem solver who has the capacity to manage complex issues and develop effective solutions in a timely fashion

• A hands-on team player, willing to get involved in broader leadership issues, with key focus on solving the requirements driven from the global sales organisation