Credit and Collection Specialist Temp

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

This position has responsibility and authority for managing the credit evaluation, credit collection and billing for a large portfolio of customer accounts for the Direct Market in Europe (~1,000 customers within 15 different countries).

Roles and Responsibilities:

• Be the main representative and point of contact for our Finance SSC for the country assigned, primarily focused on AR collection and credit evaluation
• Offer secured credit alternatives proposal to management in case the assessment leads to insufficient credit coverage.
• Reflect timely credit limit in credit management solution and update stakeholders in case of challenge.
• Build Reporting for regional GM, SSC leads and the Corporate Team to highlight metrics, SLA deviation, key achievements, project status update, challenges, and opportunities for improvement.

Credit management and evaluation

• Perform credit assessment upon business request and offer secured credit solutions (prepayment, trade finance solutions) in case the assessment led to insufficient credit coverage.
• Maintain adequate follow up on overdue accounts, coordinate any needed communication with Sales organization and credit insurance, resolve credit situations and make sound decisions to ensure business continuity while minimizing bad debt.

Collection

• Partner with the SSC team to support efficient collection activities in market.
• Maintain strong, effective working relationships with the customers and the sales organization in order to resolve customer disputes and clear outstanding receivables.
• Apply collection procedure along with daily needed collection, review collection challenges and release credit block based on tangible information.

Billing

• Identify repeated billing issues (missing PO, customer master issue) and work closely with the appropriate functions for long term resolution (Service Contract and order support teams).

AR cash application

• Partner with the AR SSC to accurately apply cash application and reconcile daily, grow automated cash application over time.
• Liaise with customers to resolve unapplied cash exceptions and resolve cash application disputes.
• Be responsible for Accounts Receivable month-end close process, including AR ledger reconciliation.

Others

• Comply with SOX404 requirements by updating proper documentation (narratives), and timely report control evidence on the audit platform.
• Participate to the any ad hoc projects

Qualifications

Required Knowledge, Skills, and Experience:

• 3-5 years’ experience in a similar position.
• Fluent in English, German and French. Knowledge of another European language is a plus.
• Good communication skills and ability to interact with customers, providers, and authorities.
• Good analytical capabilities, organizational skills, and attention to details.
• Practical approach to problem solving skills, hands-on operational mindset.
• Proven to be firm and steady but still known be flexible and arranging when required.
• Welcomes challenge and is agile and able to juggle with multiple priorities with tight deadlines.
• Team player and comfortable in a multi-cultural matrix organization.
• Good knowledge of SAP, knowledge of HighRadius is a plus.

#LI-Hybrid

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift: Day
Travel: None