Custody Client Service Representative

☞ State Street

View: 104

Update day: 04-04-2024

Location: Zürich Zürich ZH

Category: Consulting / Customer Service

Industry:

Job type: 100%, Temps de travail : 90-100%

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Job content

Who we are looking for
This is a high visibility client-facing role in our Custody Client Service team in Zurich-Switzerland. We’re looking for a subject matter expert with multi-year working experience in the custody, cash operations or settlements area with a high client service orientation to manage complex client and business queries. Your skills include fluency in German and English language skills. Ideally you are a proficient user of various State Street systems and applications.
Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As Custody Client Service Representative you will
  • Handle client relationships and sentiment via daily interaction with client counterparts
  • Be accountable for quality, accuracy and timeliness of service levels
  • Monitor and oversee the performance of Shared Service teams/Operations as it relates to the overall service delivery for the client. Facilitate communication between entities
  • Management of client facing issues including escalation, reporting outages and reputation or risk impacting workstream items.
  • Ensure prompt follow up on exception situations and facilitate timely problem resolution to mitigate risk to the corporation and deliver excellent service to client
  • Provide project management support for client related initiatives.
What we value
These skills will help you succeed in this role
  • Strong team player with customer service, organizational and problem solving skills
  • Be comfortable with taking on responsibility and accountability in resolving problems in a complex environment and works accurately and independently to tight deadlines
  • Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
  • Strong technical, critical thinking and creative thinking skills while anticipating critical risks and exposures and facilitate mitigation.
Education & Preferred Qualifications
  • The successful candidate has a minimum of 3 years’ experience in custody and fund administration environment with significant exposure to both BAU tasks and Client Service.
  • Practical knowledge of financial market activities and transactions
  • Ability to work under pressure and to tight deadlines
  • Fluent in German and English
  • Strong understanding of State Street’s products, services, technology/system and operational environment is a plus
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
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Deadline: 19-05-2024

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