Customer Care Deployment Intern

Job content

Critères de l’offre

L’entreprise : PMI

PMI

Description du poste
Be a part of a revolutionary change

Times are changing at PMI. We have chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future and creating products with the power to improve the lives of a billion smokers worldwide.

Wherever you join us, you will enjoy the freedom to dream up and deliver better, brighter solutions. It is the perfect setting place to start your career. Are you up for a 6-month challenge starting in February 2023? Then apply now, we are looking for you!

Customer Care Deployment Intern

We are looking for you:

• Currently studying for your bachelor or master’s degree in business management or related field
• Preferably knowledge in data visualizations and KPI dashboards using Power BI and Excel
• Being able to work in autonomy
• Highly motivated, dependable, and self-learner
• Detail-oriented, problem-solving, and customer-oriented mindset
• Solid organizational skills, including multitasking and time-management
• Willing to travel abroad
• Good communication and teamwork skills
• Fluent in English orally and written
• Good knowledge of other local languages being at least fluent in one of them (German, French or Italian)

You will join our Customer Care Deployment team based in Switzerland, which is responsible for managing the business relationship and market’s initiatives of our Swiss Contact Service Center based in Lisbon. We also monitor the expertise of all our team members, who are serving our Customers and Retailers on online channels to meet excellence in service support.

Roles & Objectives

You will support the continuous improvement team within the customer care department. The first aspect of the internship is to coordinate various projects to ensure successful implementation within budget and on schedule, which involves collaboration with multiple stakeholders, including the global team. The second aspect is to monitor effective execution of the Quality and Performance team’s initiatives, by providing early feedback (data analysis) and follow up on the corrective action plans to meet set KPIs

What we offer
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We will empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to improve the lives of a billion smokers.

JOIN A GLOBAL MARKET LEADER
PMI is the world’s leading international tobacco company, with six of the world’s top 15 international brands and products sold in more than 180 markets. In addition to the manufacture and sale of cigarettes, including the number one global cigarette brand, and other tobacco products, PMI is engaged in the development and commercialization of Reduced-Risk Products ("RRPs"). RRPs is the term we use to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. We have a range of RRPs in various stages of development, scientific assessment and commercialization. Because our RRPs do not burn tobacco, they produce far lower quantities of harmful and potentially harmful compounds than found in cigarette smoke. For more information, see www.pmi.com and www.pmiscience.com.

PMI is an Equal Opportunity Employer.
A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.