Customer Order Manager

☞ IKEA

View: 189

Update day: 25-04-2024

Location: Spreitenbach Aargau AG

Category: Sales Consulting / Customer Service Information Technology Executive management Serving / Cleaner / Maids PG / PB / Reception

Industry:

Job type: Temps plein, Temps de travail : 90-100%

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Job content

Who you are

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing a reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organization with an end-to-end, customer centric approach to develop our business and deliver results across functions together with our partners.

  • You have a proven performance in supply chain management, specifically in customer order management, in a country or from a global organization
  • Interest or experience in the field of Capacity Planning
  • You bring working experience in a management position (preferable in both retail or logistics)
  • You have extensive knowledge of the IKEA range dimensioning and allocation
  • You have proven successful skill in leading teams, delivering both business results and people development
  • You are experienced in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals
  • You have extensive experience in Service fulfilment operations, preferably from big organizations
  • We also see it as a big advantage if you are certified in Lean Six Sigma
  • You bring project management skills with you (small, mid-size projects)
  • You are fluent in English written and verbal
  • You are able to act within the global framework in order to achieve local/market/organization goals
  • You have a collaborative mind-set: good in building relationships across the organization and having influence and personal impact by using good communication and negotiation skills

Your responsibilities

  • Securing optimized set-up our complete network by utilizing the market specific parts of article allocation and order rules
  • Striving for high performance at lowest cost and long-term profitability acting in a responsible way and thereby create a great customer experience
  • Planning and fulfilment in an end to end perspective by enabling the prerequisites for excellent quality in execution
  • Securing that customer get their products delivered at wished delivery address within the agreed time, the agreed quality to the lowest possible costs

Apply now

If you feel addressed, click on "apply now" and express your motivation with your documents. We look forward to hearing from you!

After a first selection we will contact you and - in a positive case - discuss the further steps with you.

We review applications on an ongoing basis and will stop the application process as soon as we have found the right person. So please apply as soon as possible.
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Deadline: 09-06-2024

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