Customer Service Administrator (m/f/d)

☞ Randstad Switzerland

View: 117

Update day: 20-04-2024

Location: Visp Valais VS

Category: Other

Industry: Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

We are looking for a Customer Service Administrator (m/f/d) for Arxada (100%). This is a temporary position for 6 months.Arxada is a pioneering leader with a powerful legacy: Over 125 years of creating specialty chemicals and solutions that potentiate the performance of their customers and their products. Their solutions, their expertise and their support help them to perform better - to be more efficient, more effective and more sustainable. They are passionate about empowering high performance and enabling their employees, partners and customers to realize their full potential. Together they make daily life safer, cleaner, healthier and greener. If you like making a difference, they are the company for you!As Customer Service Administrator, you interact directly with the customers, executing day-to-day complex activities within order process and logistics to ensure smooth operation with data accuracy and quality. You act as a bridging function in the value chain between inbound (e.g. Operations, Procurement, Supply Chain) and outbound focused functions (e.g. Marketing, Sales), facilitating information collection to handle customers’ queries.Key Responsibilities
  • Process complex customer orders in SAP.
  • Dealing with our Bank in regard of Letter of Credits.
  • Plan shipment to customers, using complex logistics routes.
  • Liaise with manufacturing and planning to ensure availability of product.
  • Liaise with Logistics to ensure shipments meet customer requirements.
  • Manage import / export, shipping and other associated documentation.
  • Handling and reporting of customer and vendor complaints and responsibility for Quality and DMS assistance at Basel office.
  • Creating invoices or credit notes and request special export documentation in cooperation with the chamber of commerce or embassy
  • Work experience in Customer Service
  • Good Supply Chain knowledge
  • Knowledge of inbound and outbound shipping processes
  • Technical understanding is an advantage
  • Ability to work under pressure in a dynamic environment
  • Very good MS Office and SAP skills
  • Very good English skills are mandatory
  • Good German skills are an advantage
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Deadline: 04-06-2024

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