Customer Service Professional 20

☞ Lumentum

View: 123

Update day: 03-04-2024

Location: Zug Zug ZG

Category: Other

Industry: Telecommunications

Position: Entry level

Job type: Full-time

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Job content

It’s fun to work in a company where people truly BELIEVE in what they’re doing!We’re committed to bringing passion and customer focus to the business.If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!Lumentum is seeking to hire a Customer Service Professional for our Global team.What do we do?Lumentum (NASDAQ: LITE) is a market-leading manufacturer of innovative optical and photonic products enabling optical networking and commercial laser customers worldwide. Lumentum’s optical components and subsystems are part of virtually every type of telecom, enterprise, and data center network. Lumentum’s commercial lasers enable advanced manufacturing techniques and diverse applications including next-generation 3D sensing capabilities. Lumentum is headquartered in San Jose, California with R&D, manufacturing, and sales offices worldwide. For more information, visit www.lumentum.com.It’s fun to work in a company where people truly BELIEVE in what they’re doing!We’re committed to bringing passion and customer focus to the business.If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!Lumentum welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.As a global, multi-cultural company driven by innovation, we are building a diverse and inclusive culture where differences are valued. We are unified in our commitment to live our Guiding Principles: Innovate, Engage, Deliver, Excel, and Win. Our differences make us stronger, more creative, and capable of delivering better results.What Will You Do?You Will Work Collaboratively With Both Our Internal And External Customers To Deliver The Desired Customer Experience And Achieve Overall Business Objectives Through Your Performance Of Daily Activities Which Will Include But Are Not Limited ToAs an experienced Customer Service Professional, you will deliver exceptional service to Lumentum’s global customers and perform all necessary customer transactions.
  • Manage customer requests for information, quote, orders, returns or other inquiries and providing appropriate response or action;
  • Courteously and professionally provide customers with quick and thorough responses to all requests;
  • Provide superior customer service while you manage and improve the customer relationship which will maintain and grow the customer’s business with Lumentum;
  • Ensure that CS management is informed of any potential customer issues, and to immediately escalate any critical customer issues to CS management;
  • Maintain all required metrics for turnaround time and task completion, as well as all order, quote and RMA processing;
  • Follow company processes and procedures for order processing and approvals, ensuring all transactions are compliant with Trade and Audit requirements;
  • Develop a strong working partnership with the Sales Account Manager;
  • Work with internal groups – Operations, Finance, Sales, Trade, Legal, Logistics - to resolve any customer issues or concerns;
  • Work independently or within a small group to administer programs or projects as required;
  • Assist co-workers as required with tasks and responsibilities in their job area;
  • Apply the effort and hours required to complete all necessary tasks in the work week.
Requirements
  • A proven track record of customer service or equivalent experience;
  • 3+ years’ experience in supporting and servicing customers, or in developing solutions for customers;
  • Strong Computer Skills (Microsoft Office as a minimum);
  • Oracle based application experience (would be an asset);
  • Tableau knowledge and experience (would be an asset);
  • Ability to multi-task and prioritize workload based on importance and urgency;
  • Organized, detail oriented and effective in a high-pressure environment;
  • Strong problem-solving and negotiation skills;
  • Excellent communication, interpersonal and team skills;
  • College Diploma or University Degree in Business or related field preferred.
How do you get your chance to join?Please submit your resume in confidence to
  • Please note: The status of our jobs may change at any time. For a complete list of our job openings, please visit: https://www.Lumentum.com/en/careers
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Deadline: 18-05-2024

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