Customer Success and Sales Product Manager

Job content

This is an opportunity to join an innovative company that is revolutionizing property management.

It’s the company’s belief that you can streamline the management of properties yourself and this is achieved by object and tenant master data secure and media discontinuity in one place. Meaning archiving and copying between different software packages is no longer necessary.

Processes are then able to be mapped clearly and end-to-end. Nothing is therefore forgotten or left behind.

Entering invoices that can automatically generate accounting, utility bills and tax returns streamline efficiency and with the Digital forms and document archiving for professionalism and legal certainty makes everything a world easier.

This platform can simply be used on your computer, tablet or mobile - whenever and wherever you have time to do so.

How You Can Make An Impact -

• Own the user engagement
• Own the onboarding process
• Relationship builds with key stakeholders at valued customer organization
• Gain a in depth understanding of customer’s needs, business objectives, business challenges and be able to map them to product features.
• Enable a solid feedback loop between customers and the product team
• Work closely with sales and the product team to ensure new B2B collaborations, successful B2B renewals and identify areas to recommend additional services
• Monitor and analyse the use of customer data, health indicators, B2B renewal dates and potential growth opportunities
• Act as an internal stakeholder on the behalf of your customers
  
  

You make this impact, as you bring -

• Experience in previous customer success role
• Experience in a SaaS environment
• Experience in the property management/accounting is a plus
• Experience working in cross functional teams
• Strong understanding of business processes
• Strong project management skills
• Analytical, conceptual but innovative mindset
• Driven, self-efficient, flexible and enthusiastic person who enjoys a fast paced start up environment
• Fluent English and German language skills
  
  

Benefits

• Seeing the whole picture. Seeing the evolution of the product, the company and yourself
• Seeing the expansion in Switzerland, then Europe, then the world!
• Passionate and diverse team of 12 people, originating from 9 different countries
• Remote work? You sure can, and can even join a co working space in your home town
• Company activities and holidays
• Stock and equity options
  
  

Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy).

Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests.

We do not ask for a placement fee from Candidates/Employees.

If you wish to contact a specialist regarding this role, or your job search in general, please contact +41 (0)43 456 29 09