Customer Success Intern

Job content

Your roleAs a Customer Success Intern, you will work on a broad range of topics in the Customer Success team:

• Helping customers with your expertise: You will be the expert about Inyova and help customers with their requests via e-mail and phone. You will be leading consultations with the customers and joining webinars and events.
• Onboarding our customers: You will be responsible in keeping the onboarding process smoothly by problem-solving solutions with the rest of the team, in particular with the design and technology departments.
• Conceptional shaping of the Inyova product: You will work together with all teams of Inyova (especially marketing, design, and technology) to conceptualise new features and solutions in order to implement customer feedback. You will be ensuring that the user experience throughout the platform is flawless and that the customers get the maximal value from investing with Inyova.

Your ProfileAs part of our team, you will work side-by-side with the whole Inyova team. You are successful if more people are excited about impact investing every day.As a Customer Success Intern at Inyova, you should be:

• Excited to spread the word about Inyova’s mission to mainstream impact investing.
• A great problem solver who understands people and their situations.
• An open, communicative personality. Experiences with direct customer contact, phone duty or e-mail support are an advantage.
• Good at strategic and process-oriented thinking.
• A person who likes to use tools to track customer feedback and has an affinity for technology.
• Proficient in common office IT tools (eg MS Office or, preferably, GSuite).
• Lots of fun to work with.
• Fully proficient in English and German. Swiss German and French would be a strong plus.

What We OfferWe offer a first-hand start-up experience with the opportunity to disrupt the financial world and make impact investing mainstream! You will be exposed to a wide range of challenging topics with high-intensity coaching from our leadership team. Specifically:

• You will grow hands-on expertise in the following areas: Impact Investing and finance, the Inyova Impact Investing tool, hands-on customer interaction, sales, CRM tools and customer experience.
• You will learn important soft skills such as problem-solving, clear & simple communication, working to a high quality standard, data-driven decision-making, lean tool & software development.
• You will be part of an ambitious impact mission.
• You will join a high-performing team in a growing start-up and get to know what it’s like to build things from scratch.
• You will work in a fun and flexible environment with great and inspiring colleagues. Our team is truly unique.
• You will get an excellent benefits package, including commuter support, 15 days of vacation, mental health support benefits, sponsored team events and much more.
• You will work very independently and take responsibility from day 1, contributing your own ideas and opinions.

FormalitiesWorkload: 100% | Start date: ASAP | Location: Remote, Zürich, Frankfurt |Duration: 6 months