Customer Success Manager

Job content

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The OpportunityFrom the moment you wake up in the morning until you go to bed at night, consider the media consumed, the adverts seen, the apps used, the websites you browse and almost all of the shopping done online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.We have a fantastic opportunity for an Enterprise Customer Success Manager (CSM) to join our Central Europe CSM team. As CSM you will lead a portfolio of customers and serve as a central point of contact and digital advisor for customers during the entire life cycle of their usage of Adobe solutions. We are looking for a reliable team member who has a background or expertise in the design / creative industry combined with outstanding account management skills. You should have the confidence to connect with designers, IT managers and executives at all levels alike!You are going to drive adoption and utilization across your customer base, working closely with our sales and solution consulting team to help drive renewals to successful completion. The successful candidate would visit customers onsite from time to time.What You’ll Do

• Lead, handle, and participate in activities that drive product adoption, active use, Adobe awareness, and customer happiness.
• Understand and assess customer challenges & objections, requirements, level of adoption, and corporate structure and translate this into specific Adobe solutions that can help the customer pursue their goals.
• Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.
• Conduct customer workshops, workflow assessments and demonstrate our solutions and the business benefits they bring to our customer
• Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Adobe Solution to be realised.
• Establish and lead all aspects of adoption and usage/development of standard methodologies to continually drive incremental value and return on the customer’s investment.
• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
• Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.

What you’ll need to succeed

• Experience and enthusiasm for Post-Sales-Account-Management and for subscription-based Solutions
• A good understanding of design workflows and digital trends
• Hands on industry experience of Adobe Creative Cloud (at least two of its solutions), ideally with some professional experience
• A high competence in establishing relationships at end-user and senior decision-maker level within enterprise organisations.
• A highly responsive and have a customer centric approach.
• To be highly self-managed, reliant, responsive and able to prioritise
• A strong desire to invest in your own professional and personal development, whereby you’ll take ownership over acquiring additional skills and knowledge beyond that required by the organization and day-to-day demands of their role
• Organizational skills and a structured working approach, ability to deal with several different activities in parallel.
• Ability to influence and drive issue resolution with cross-functional teams in a matrix organization.
• Business proficiency in English and German with clear communication skills verbally and in writing. Any other European language in addition to fluent German is welcome as well.

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com .Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.